Customer Support Representative

Data#3; Canberra; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Data#3 in Canberra is expanding its Infrastructure Sales team and seeking a Customer Support Representative to assist Account Managers and drive customer outcomes. This is a fast-paced, collaborative role with a strong emphasis on administration, accuracy and teamwork.

You will engage with sales, logistics and customers across the full sales process, handling quotations, pricing updates, queries, and order administration to support successful outcomes.

Qualifikationen

• Some exposure to sales or sales support.
• Understanding of basic sales concepts such as margins, cost vs sell price and logistics impacts.
• Strong administration skills with excellent attention to detail.
• Clear and professional written and verbal communication skills.
• Comfortable using systems and Microsoft Office tools, particularly Excel and Word.
• Reliable with a consistent work ethic and ability to manage competing priorities.
• Enjoy working in-office and contributing to a collaborative team environment.

Aufgaben

• Provide day-to-day support to a busy sales team to help progress opportunities and deliver on customer needs
• Prepare accurate and timely quotations and assist with sales proposals and tender submissions
• Respond to internal and external customer queries, ensuring a high level of service and professionalism
• Maintain customer pricing, sales portals and key sales administration systems
• Support forecasting updates, account planning and order placement activities
• Liaise with logistics and internal teams to manage stock allocation, backorders and fulfilment queries
• Produce reports and assist with general sales and customer administration as required

Kenntnisse

Sales support exposure

Attention to detail

Communication skills

Excel

Tools

Excel

Word

Jobbeschreibung

• Join a forward-thinking organisation that values new ideas and innovation.
• Established professional development programs

Join a high-performing Infrastructure Sales team as a Customer Support Representative, where you’ll play an important role supporting Account Managers and helping deliver great outcomes for customers. This is a fast-paced, collaborative environment where strong administration, attention to detail and teamwork directly contribute to sales success and long-term client relationships.

You’ll work closely with a tight-knit team across sales, logistics and customers, gaining valuable exposure to the full sales process while helping drive real commercial outcomes.

In this role you will:

• Provide day-to-day support to a busy sales team to help progress opportunities and deliver on customer needs
• Prepare accurate and timely quotations and assist with sales proposals and tender submissions
• Respond to internal and external customer queries, ensuring a high level of service and professionalism
• Maintain customer pricing, sales portals and key sales administration systems
• Support forecasting updates, account planning and order placement activities
• Liaise with logistics and internal teams to manage stock allocation, backorders and fulfilment queries
• Produce reports and assist with general sales and customer administration as required

About You

• Some exposure to sales or sales support
• Understanding of basic sales concepts such as margins, cost vs sell price and logistics impacts
• Strong administration skills with excellent attention to detail
• Clear and professional written and verbal communication skills
• Comfortable using systems and Microsoft Office tools, particularly Excel and Word
• Reliable with a consistent work ethic and ability to manage competing priorities
• Enjoy working in-office and contributing to a collaborative team environment

If you are looking for

an opportunity to step into the commercial side of the technology industry, develop valuable sales support skills and be part of a supportive team where your work genuinely contributes to winning and delivering business, we would love to hear from you.

Who is Data#3?

An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.