Customer Support Representative - Sales Support

Data#3; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Data#3 is seeking a proactive Licensing Support professional to back a fast-paced licensing team. You will handle customer enquiries, support licensing sales and administration, and collaborate with Account Managers and vendors to ensure smooth outcomes.

With exposure to IT licensing programs, you will identify upsell opportunities, maintain accurate reporting, and build lasting relationships with government and enterprise customers in a dynamic IT services environment.

Qualifications

• Experience in customer service, sales support, or IT licensing.
• Confident communicator with a proactive, customer-first mindset.
• Strong problem-solving and negotiation skills.
• High attention to detail and confidence working across systems.

Responsibilities

• Be the go-to for customer enquiries, supporting licensing sales and admin functions.
• Manage inbound requests, including quoting, order processing, and issue resolution.
• Work closely with Account Managers and vendors to deliver seamless outcomes.
• Spot upsell opportunities and maximise vendor promotions.
• Keep systems up to date and produce accurate customer reports.
• Build strong, lasting relationships with customers and stakeholders.

Skills

Customer service

Sales support

IT licensing

Negotiation

Detail orientation

Team collaboration

Tools

IT licensing tools

Job description

• 12-Month fixed term role with possible extension
• Work for an Australian HRD Employer of Choice winner for 10 years in a row!

Ready to step into a high-impact role with one of Australia’s leading IT services providers? Join a fast-paced Licensing team where your support keeps government and enterprise customers running smoothly.

What You’ll Be Doing

• Be the go-to for customer enquiries, supporting licensing sales and admin functions
• Manage inbound requests, including quoting, order processing, and issue resolution
• Work closely with Account Managers and vendors to deliver seamless outcomes
• Spot upsell opportunities and maximise vendor promotions
• Keep systems up to date and produce accurate customer reports
• Build strong, lasting relationships with customers and stakeholders

What You’ll Bring

• Experience in customer service, sales support, or IT licensing
• Confident communicator with a proactive, customer-first mindset
• Strong problem-solving and negotiation skills
• High attention to detail and confidence working across systems
• A team-oriented approach with the ability to thrive in a busy environment
• Exposure to IT licensing programs or partner tools (advantageous)

Who is Dat a#3?

Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia’s Best Workplaces in Technology by Great Place To Work® in 2026.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.