Salesforce Support

Data#3; Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangement (2 days in‑/

Job summary

Data#3 is a Brisbane-based ASX200 company that delivered $3.4 billion in FY26, with around 1,400 employees across 12 locations in Australia and Fiji. The organisation is recognised as a Top 10 Best Workplaces in Technology in Australia for 2026 and HRD's Employer of Choice for 11 consecutive years.

The role sits in the Internal Digital Platforms team, focusing on user support and documentation. The successful candidate will triage level 1 cases, document features and guides, handle

Qualifications

• Exposure to Salesforce or Application Support in cloud environments.
• Ability to quickly learn and use new supporting applications.
• Experience documenting system features and user guides.
• Strong organizational skills, accuracy and attention to detail.
• Ability to follow established processes and SLAs.

Responsibilities

• Provide user support and deliver user and system documentation.
• Triage and resolve level 1 support cases and transition level 2/3 to backlog for prioritisation.

Skills

Customer support

Cloud-based environments

Documentation

Attention to detail

Process adherence

Tools

Salesforce

CRM software

Documentation tools

Job description

Collaborative, supportive team that values growth and innovation

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Flexible working 2 days in office, 3 days at home

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Top 10 for Australia’s Best Workplaces in Technology

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Join our talented internal Digital Platforms team, adding value by working at the core of business operations. You'll provide user support and deliver user and system documentation.

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The work is varied, high-impact, and gives you exposure and an opportunity to triage and resolve level 1 support cases and transition requirements for level 2 or 3 cases (those requiring development or configuration changes) to backlog for prioritisation.

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This role has been readvertised due to being put on hold. Previous applicants will continue to be considered and do not need to reapply.

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Who is Data#3?

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Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane, we have approximately 1,400 employees across 12 locations in Australia and Fiji.

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We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia’s Best Workplaces in Technology by Great Place To Work in 2026.

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About You

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You have exposure to Salesforce or Application Support, preferably in cloud-based environments.

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Aptitude to quickly learn and use new supporting/integrated applications.

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Experience documenting system features and user guides.

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Demonstrated competence in the conduct of administrative work, including accuracy and attention to detail, good records management, self-motivation, and ability to accept responsibility.

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Experience following established processes, procedures, and documentation standards.

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Experience working in environments governed by SLAs and meeting service expectations.

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Join a team that values people as much as technology where your growth is supported and your work makes a real impact.

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At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued and we encourage your application.

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Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.