Salesforce & CRM Business Analyst – Education Sector
Department of Education Victoria
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Descripción de la vacante
The Department of Education Victoria in Melbourne is seeking a Senior Business Analyst to support CRM and Salesforce modernisation. You will work with schools, educators and product teams to translate needs into user stories and acceptance criteria, documenting data requirements and business rules.
You will collaborate with Salesforce delivery teams, maintain traceability, assist UAT, and support transition and adoption activities.
Formación
- Experience eliciting requirements and mapping processes within a project team.
- CRM and Salesforce exposure with ability to translate user needs into stories and acceptance criteria.
- Experience documenting data requirements or mappings and maintaining traceability records.
- Effective stakeholder communication, workshop and organisational skills.
Responsabilidades
- Engage schools, educators and assessors to understand current processes and needs.
- Document business rules, data requirements and transitions; assess Salesforce capabilities.
- Maintain traceability and support user acceptance testing; manage risks and dependencies.
- Support adoption activities and collaborate with product owners and delivery teams.
Conocimientos
Educación
Herramientas
Descripción del empleo
The Department of Education Victoria in Melbourne is seeking a Senior Business Analyst to support CRM and Salesforce modernisation. You will work with schools, educators and product teams to translate needs into user stories and acceptance criteria, documenting data requirements and business rules.
You will collaborate with Salesforce delivery teams, maintain traceability, assist UAT, and support transition and adoption activities.
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