Salesforce Business Analyst – Education (18 Month, Fixed)

Department-of-Education-1; Victoria; On-site; AUD 90,000 - 110,000; Full time

Job summary

Department of Education Victoria is seeking a Business Analyst with CRM/Salesforce experience to join the One VCAA portal initiatives. You will translate user needs into stories, document rules, and ensure traceability across requirements, tests and deployments.

The role involves working with product owners and Salesforce delivery teams to analyse processes, gather data requirements, and support UAT and adoption activities across educational stakeholders.

Qualifications

• Experience eliciting requirements and documenting them clearly.
• Practical CRM/Salesforce exposure with user stories and acceptance criteria.
• Experience with data requirements, UAT, and traceability records.

Responsibilities

• Document business rules, process changes and data needs.
• Assess Salesforce capabilities and identify gaps.
• Maintain traceability records and support UAT.
• Coordinate with delivery teams and stakeholders.

Skills

Requirements elicitation

Process mapping

CRM exposure

User stories

Acceptance criteria

Stakeholder communication

Workshops

Jira

Azure DevOps

Confluence

Process modelling

Salesforce Service Cloud

Experience Cloud

Data mapping

Education

Bachelor’s degree or equivalent

Salesforce Administrator certification

Tools

Jira

Azure DevOps

Confluence

Salesforce Service Cloud

Salesforce Experience Cloud

Job description

Department of Education Victoria is seeking a Business Analyst with CRM/Salesforce experience to join the One VCAA portal initiatives. You will translate user needs into stories, document rules, and ensure traceability across requirements, tests and deployments.

The role involves working with product owners and Salesforce delivery teams to analyse processes, gather data requirements, and support UAT and adoption activities across educational stakeholders.