CRM & Salesforce Business Analyst – 18-Month Melbourne

Department of Education; Melbourne; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Education in Melbourne is seeking a Business Analyst to support VCAA's CRM and Salesforce modernisation on an 18-month fixed-term basis. Based in Melbourne, you will report to the Senior Business Analyst and collaborate with education partners to map processes and capture user needs.

You will document business rules, data requirements and transition activities, contribute to personas and journeys, and assist with user acceptance testing and rollout planning.

Qualifications

• Experience eliciting requirements and mapping business processes.
• Practical CRM and Salesforce exposure including case workflows and reporting.
• Ability to translate user needs into stories, rules and acceptance criteria.
• Strong stakeholder communication and workshop facilitation.

Responsibilities

• Engage schools, educators and VCAA teams to understand current processes and needs.
• Document business rules, data requirements and transition activities.
• Assess Salesforce capabilities and identify gaps for escalation.
• Maintain traceability and support user acceptance testing.

Job description

Department of Education in Melbourne is seeking a Business Analyst to support VCAA's CRM and Salesforce modernisation on an 18-month fixed-term basis. Based in Melbourne, you will report to the Senior Business Analyst and collaborate with education partners to map processes and capture user needs.

You will document business rules, data requirements and transition activities, contribute to personas and journeys, and assist with user acceptance testing and rollout planning.