CRM & Salesforce Modernisation Lead (Fixed-Term)

Department-of-Education-1; Victoria; On-site; AUD 110,000 - 160,000; Full time

Job summary

The Department of Education Victoria is seeking a senior business analyst to lead CRM and Salesforce modernisation, translating complex business needs into epics, user stories and testable criteria.

You will mentor analysts, validate data, and coordinate testing and transition readiness with diverse stakeholders. A strong background in Salesforce and public sector processes is essential.

Qualifications

• Senior business analysis experience leading CRM/digital modernisation.
• Salesforce implementation or enhancement experience across data, rules and migration.
• Strong facilitation, negotiation and mentoring skills.

Responsibilities

• Analyse legacy CRM and digital processes and translate business needs into epics and user stories.
• Collaborate with business owners, architects and Salesforce specialists to design future-state processes.
• Coordinate business acceptance testing and transition readiness for critical operations.

Skills

Senior BA

Salesforce analysis

Stakeholder engagement

Facilitation

Negotiation

Education

Relevant tertiary qualification

Tools

Salesforce Service Cloud

Salesforce Experience Cloud

Jira

Azure DevOps

BPMN tools

Job description

The Department of Education Victoria is seeking a senior business analyst to lead CRM and Salesforce modernisation, translating complex business needs into epics, user stories and testable criteria.

You will mentor analysts, validate data, and coordinate testing and transition readiness with diverse stakeholders. A strong background in Salesforce and public sector processes is essential.