Business Analyst

Department of Education Victoria; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

The Department of Education Victoria in Melbourne is seeking a Senior Business Analyst to support CRM and Salesforce modernisation. You will work with schools, educators and product teams to translate needs into user stories and acceptance criteria, documenting data requirements and business rules.

You will collaborate with Salesforce delivery teams, maintain traceability, assist UAT, and support transition and adoption activities.

Qualifications

• Experience eliciting requirements and mapping processes within a project team.
• CRM and Salesforce exposure with ability to translate user needs into stories and acceptance criteria.
• Experience documenting data requirements or mappings and maintaining traceability records.
• Effective stakeholder communication, workshop and organisational skills.

Responsibilities

• Engage schools, educators and assessors to understand current processes and needs.
• Document business rules, data requirements and transitions; assess Salesforce capabilities.
• Maintain traceability and support user acceptance testing; manage risks and dependencies.
• Support adoption activities and collaborate with product owners and delivery teams.

Skills

Requirements elicitation

Process mapping

CRM exposure

Salesforce experience

User stories

Acceptance criteria

Stakeholder communication

Workshop facilitation

Data requirements

Education

Tertiary qualification in BA

Salesforce BA/Administrator cert

Tools

Jira

Azure DevOps

Confluence

Salesforce Service Cloud

Salesforce Experience Cloud

Spreadsheet analysis

Job description

Department of Education Victoria – Melbourne VIC

The VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. In this context, the VCAA is responsible for developing high-quality curriculum and assessment products and services.

The VCAA is a registered foundational and senior secondary awarding body with the Victorian Registration and Qualifications Authority (VRQA). As part of its functions, the VCAA develops policies, criteria and standards for:

• curriculum, assessments and courses for school-aged students
• learning, development and assessments which relate to early childhood

The VCAA develops strong relationships with the government, Independent and Catholic school sector, other national and interstate curriculum authorities, academics in the field, teacher/subject associations and, most importantly, with Victorian educators.

All VCAA employees are expected to perform their duties in accordance with relevant legislation, governance requirements, policies and procedures, safety obligations, the Code of Conduct for Victorian public sector employees, and the Victorian Public Sector Values.

All roles are expected to work collaboratively across teams and functions, build productive relationships, and contribute to shared organisational outcomes.

About the Division

Corporate Services Division provides enabling services to support the operation of the VCAA with communications, engagement, data and analytics, legal policy, finance, human resources, technology infrastructure and applications.

Corporate Services is focussed on delivering high quality, innovative services and operating as a strong collaborative partner to the Curriculum and Assessment Divisions to support delivery of the VCAAs vision and mission.

The role supports VCAA's CRM and Salesforce modernisation, working with business teams, the Department of Education and delivery partners to improve services and progressively transition legacy capabilities.

About the Role

You will engage schools, educators, assessors and VCAA teams to understand current processes and user needs. You will contribute to personas and journeys across the One VCAA portal, school systems and assisted channels, translating agreed needs into user stories and acceptance criteria.

Working with product owners and Salesforce delivery teams, you will document business rules, process changes and data requirements. You will help assess standard Salesforce capabilities and reusable Department services, and identify gaps for review.

You will keep requirements and traceability records current, support user acceptance testing and assist transition and adoption activities. You will manage assigned analysis tasks and raise conflicting requirements, dependencies and operational risks with the Senior Business Analyst.

Attributes

You will bring curiosity, attention to detail and clear communication. You will work constructively with business and technical colleagues, apply feedback and take responsibility for the accuracy and timely completion of your assigned analysis work.

You will also bring:

• experience eliciting requirements, mapping processes and supporting business systems or service improvements within a project team
• practical exposure to CRM and Salesforce implementations or enhancements, including records, forms, case workflows, access or reporting
• the ability to gather user needs and contribute to personas, journeys and scenarios for diverse stakeholder groups
• skills in writing clear user stories, business rules and testable acceptance criteria
• experience documenting data requirements or mappings and maintaining accurate requirements and traceability records
• experience supporting user acceptance testing, recording defects and validating fixes
• effective communication, workshop and organisational skills, with the ability to manage assigned tasks and raise unresolved issues
• a willingness to apply coaching, develop Salesforce knowledge and contribute to continuous improvement
• a commitment to Victorian Public Sector Values and a safe, inclusive and collaborative workplace.

Desirable Qualifications and Experience

Business analysis experience eliciting and documenting requirements, mapping processes and supporting delivery within a project team. Practical CRM and Salesforce exposure, with the ability to translate user needs into clear stories, business rules and acceptance criteria. Experience documenting data requirements or mappings and supporting user acceptance testing. Effective stakeholder communication, workshop and organisational skills, including maintaining accurate records and responding constructively to review feedback.

A relevant tertiary qualification or business analysis training; Salesforce Business Analyst or Administrator certification; and experience in government, education or assessment services. Familiarity with agile delivery, process modelling, privacy, accessibility and records management. Exposure to legacy transition, integrations or operational readiness, and experience with Jira, Azure DevOps, Confluence or process modelling tools. Exposure to Salesforce Service Cloud or Experience Cloud and spreadsheet-based data analysis.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.

For further information pertaining to the role, please contact Chris Hofmann – Director, Technology via 03 8709 1*** or *************@education.vic.gov.au.

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Applications close 11:59pm on 30-Oct-2026