Sales Team Leader: Lead by Example & Coach Wins

Scentia; Sydney; Sur place; AUD 72 000 - 88 000; Plein temps

Avantages offerts par ce poste

Incentives

Education and development allowance

Competitive superannuation

Résumé du poste

Scentia in Sydney is seeking a hands-on Sales Connect Team Leader to lead a small team, stay engaged with customers and drive sales outcomes. You will coach, qualify inquiries and maintain a front-line presence on calls to ensure high‑quality handovers to our B2C and B2B sales teams.

The role blends coaching with direct customer engagement, focuses on KPI achievement and building a high‑performing culture. A strong driver of development and results, you’ll grow your leadership capabilities while

Qualifications

• Experience leading, coaching or mentoring others.
• Experience handling inbound customer enquiries, qualifying leads or managing sales opportunities.
• Ability to coach, motivate and support others to achieve performance targets.
• Excellent communication skills with quick rapport and trust-building.
• Positive, resilient and results-focused mindset.
• Comfort with KPIs, targets and incentive-based performance measures.
• Strong organisational skills balancing team leadership with customer interactions.

Responsabilités

• Lead from the front: manage and motivate a small team while taking inbound calls and qualifying opportunities.
• Connect with customers: build rapport and understand customer goals.
• Identify opportunities: qualify enquiries and determine suitability for B2C or B2B teams.
• Create seamless experiences: connect qualified leads with the right specialists and ensure proper handover.
• Coach for success: provide regular feedback and support to develop team confidence and performance.
• Drive results: monitor KPIs, lead quality and productivity, celebrate wins, identify improvements.
• Make things better: collaborate with sales teams to improve processes and customer experiences.

Connaissances

Lead a team

Coaching

Inbound calls

Qualifying leads

CRM usage

Description du poste

Scentia in Sydney is seeking a hands-on Sales Connect Team Leader to lead a small team, stay engaged with customers and drive sales outcomes. You will coach, qualify inquiries and maintain a front-line presence on calls to ensure high‑quality handovers to our B2C and B2B sales teams.

The role blends coaching with direct customer engagement, focuses on KPI achievement and building a high‑performing culture. A strong driver of development and results, you’ll grow your leadership capabilities while