Sales Connect Team Leader

Scentia; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Incentives

Education and development allowance

Competitive superannuation

Job summary

Scentia in Sydney is seeking a hands-on Sales Connect Team Leader to lead a small team, stay engaged with customers and drive sales outcomes. You will coach, qualify inquiries and maintain a front-line presence on calls to ensure high‑quality handovers to our B2C and B2B sales teams.

The role blends coaching with direct customer engagement, focuses on KPI achievement and building a high‑performing culture. A strong driver of development and results, you’ll grow your leadership capabilities while

Qualifications

• Experience leading, coaching or mentoring others.
• Experience handling inbound customer enquiries, qualifying leads or managing sales opportunities.
• Ability to coach, motivate and support others to achieve performance targets.
• Excellent communication skills with quick rapport and trust-building.
• Positive, resilient and results-focused mindset.
• Comfort with KPIs, targets and incentive-based performance measures.
• Strong organisational skills balancing team leadership with customer interactions.

Responsibilities

• Lead from the front: manage and motivate a small team while taking inbound calls and qualifying opportunities.
• Connect with customers: build rapport and understand customer goals.
• Identify opportunities: qualify enquiries and determine suitability for B2C or B2B teams.
• Create seamless experiences: connect qualified leads with the right specialists and ensure proper handover.
• Coach for success: provide regular feedback and support to develop team confidence and performance.
• Drive results: monitor KPIs, lead quality and productivity, celebrate wins, identify improvements.
• Make things better: collaborate with sales teams to improve processes and customer experiences.

Skills

Lead a team

Coaching

Inbound calls

Qualifying leads

CRM usage

Job description

Are you a hands‑on sales leader who thrives in a fast‑paced environment? Do you enjoy motivating others, building relationships and leading by example?

• $80,000+ commensurate with experience + super + incentives
• Monday to Friday in Circular Quay, with no weekends
• Step into sales leadership while staying close to customers and results

We’re looking for an energetic and results‑driven Sales Connect Team Leader to join our team at Scentia.

This is an office‑based role in Circular Quay, Sydney, where you’ll lead, coach and inspire a small team while remaining actively involved in customer conversations and lead qualification.

You won’t just be managing from the sidelines. You’ll be on the phones alongside your team, connecting with prospective customers, identifying opportunities and helping people and businesses find the right education and training solutions.

As the first point of contact for prospective customers across our education brands, you and your team will play an important role in understanding customer needs, qualifying enquiries and connecting them with the right sales specialists.

You’ll balance your own performance targets with coaching and supporting your team, creating a positive, high‑performing environment where achievements are celebrated and everyone is encouraged to succeed.

At Scentia, our purpose is to enable people to maximise their potential and contribute to a stronger society. You’ll help bring this purpose to life by creating meaningful customer connections and developing your team’s skills, confidence and capability.

If you love sales, enjoy bringing out the best in others and thrive on achieving results, we’d love to hear from you!

What you’ll be doing?

• Lead from the front: Manage and motivate a small team while actively taking inbound calls, engaging with customers and qualifying sales opportunities.
• Connect with customers: Build rapport, ask the right questions and understand what customers are looking to achieve.
• Identify opportunities: Qualify enquiries and determine whether customers are best suited to our individual (B2C) or business (B2B) sales teams.
• Create seamless experiences: Connect qualified leads with the right sales specialists, ensuring a smooth and professional handover.
• Coach for success: Provide regular feedback, guidance and support to develop your team’s confidence, capability and performance.
• Drive results: Monitor individual and team KPIs, lead quality and productivity, celebrating wins and identifying opportunities to improve.
• Make things better: Work collaboratively with sales teams to continuously improve processes, customer experiences and results.

About You

You’re a confident communicator and natural motivator who knows how to bring out the best in people. You enjoy working towards targets, thrive in a high‑energy environment and aren’t afraid to roll up your sleeves and get involved.

To be successful, you’ll bring:

• Experience leading, coaching or mentoring others, or the capability and readiness to take the next step into sales leadership.
• Experience handling inbound customer enquiries, qualifying leads or managing sales opportunities.
• A proven ability to coach, motivate and support others to achieve performance targets.
• Excellent communication skills, with a natural ability to build rapport and trust quickly.
• A positive, resilient and results‑focused mindset.
• Confidence working with KPIs, targets and incentive‑based performance measures.
• Strong organisational skills and the ability to balance team leadership with your own customer interactions.
• Experience using CRM systems and technology to manage customer information and track performance.

Most importantly, you’re someone who leads by example, brings positive energy to the team and genuinely enjoys helping others succeed.

Why Join Us?

At Scentia, we believe in the power of education to transform lives.

We’re a leading Australian education and training group, bringing together respected brands including the Australian Institute of Management (AIM), AIM Business School, the Institute of Executive Coaching and Leadership (IECL) and the Australasian College of Health and Wellness (ACHW).

As part of the wider Scentia group, you’ll contribute to our purpose of enabling people to maximise their potential and contribute to a stronger society.

Here’s what you can look forward to:

• Earn more when you perform - $80,000+ commensurate with experience plus super, with incentives that reward your results.
• Invest in yourself - Access up to $4,000 every year to invest in your learning and professional development through our education brands.
• Build an interesting career - Develop new skills, take on new challenges and discover opportunities to grow your career with us.
• Grow as a sales leader - Build your leadership capability while working closely with other sales leaders, sharing ideas and learning from each other.
• Be recognised - We notice and celebrate how you show up, including through our Scensational Awards.
• Work with good people - Join a team that backs each other, shares ideas and celebrates success together.
• Look after yourself - Access support for your health and wellbeing, including our Employee Assistance Program.

Ready to Lead the Way?

If you’re a sales professional or emerging sales leader who loves engaging with customers, developing people and driving results, we’d love to hear from you.