Sales Support & Administration Coordinator

LNRS Data Services (Australia) Pty Ltd Company; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

LexisNexis Risk Solutions in Sydney is seeking a hands-on Sales Support & Administration Coordinator to back our Account Management team. You’ll handle order processing through onboarding and implementation, ensuring a seamless customer journey and strong stakeholder alignment.

With experience in Sales Support, CRM tools, and SAP exposure, you’ll improve processes, resolve issues and maintain accurate records in Salesforce.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Support onboarding, order processing and contract implementation.
• Assist with billing, invoicing and coordination across departments.
• Coordinate with Legal, Finance and Fulfilment to resolve issues.
• Maintain records and workflows in Salesforce and internal systems.
• Identify process improvements and drive efficiencies in the client portfolio.
• Help remove roadblocks to ensure a smooth customer experience.

Skills

Sales Support

CRM systems

Microsoft Office

Tools

SAP

Job description

Sydney | Hybrid (2 days in office) Are you an organised administrator who enjoys supporting sales teams, managing processes and solving problems behind the scenes? We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation. This is a hands-on role focused on administration, process execution and stakeholder coordination.

We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

What You'll Do

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

About You

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Why Join Us?

• Supportive team with full training provided.
• Hybrid working model.
• Varied role with exposure to sales, legal, finance and customer operations.
• Opportunity to build valuable commercial and stakeholder management skills.
• Be part of a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 business.

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences. Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.

You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

At LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions.

Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories.

LexisNexis Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries.

For more information, please visit www.risk.lexisnexis.com and www.relx.com.