Sales Support & Administrative Assistant - Pharmaceutical

CCL Label; Melbourne; Presencial; AUD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Supportive team

Free onsite parking

Employee Assistance Program

Secure global organisation

Descripción de la vacante

CCL Label in Chirnside Park, Melbourne, is seeking an enthusiastic Customer Service Representative to join our Pharmaceutical Division. You will provide exceptional service and support to customers while collaborating with sales, production and internal stakeholders to manage orders from entry through to production.

Key responsibilities include raising and maintaining sales orders, confirming specifications, coordinating with customers on scheduling and artwork, and building strong relationships

Formación

• Experience in the pharmaceutical industry or related print/label sector preferred.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Well organised with the ability to prioritise in a fast-paced environment.

Responsabilidades

• Raise and maintain technical job bags and sales orders.
• Confirm orders and specifications with customers.
• Liaise with customers regarding scheduling, artwork, and job requirements.
• Coordinate with production and attend production planning meetings.
• Build and maintain positive customer relationships through proactive communication.
• Support the Sales and Customer Service teams and other internal departments.
• Ensure customer information and job details are processed accurately and on time.
• Assist with general administration and other duties as required.

Conocimientos

Customer service

Communication

Attention to detail

Organisational skills

Teamwork

Numerical skills

Computer literacy

Pharmaceutical industry experience

Descripción del empleo

We are seeking an enthusiastic and committed Customer Service Representative to join our Pharmaceutical Division based in Chirnside Park.

This is a key role within our Melbourne business, providing exceptional service and support to our customers while working closely with sales, production, and internal stakeholders. You'll play an important part in ensuring customer requirements are managed accurately and efficiently from order entry through to production.

About the role

We are seeking an enthusiastic and committed Customer Service Representative to join our Pharmaceutical Division based in Chirnside Park.

This is a key role within our Melbourne business, providing exceptional service and support to our customers while working closely with sales, production, and internal stakeholders. You'll play an important part in ensuring customer requirements are managed accurately and efficiently from order entry through to production.

What you'll be doing

• Raise and maintain technical job bags and sales orders.
• Confirm orders and specifications with customers.
• Liaise with customers regarding scheduling, artwork, and job requirements.
• Coordinate with production and attend production planning meetings.
• Build and maintain positive customer relationships through proactive communication.
• Support the Sales and Customer Service teams, as well as other internal departments.
• Ensure customer information and job details are processed accurately and on time.
• Assist with general administration and other duties as required.

What we're looking for

• Experience working within the pharmaceutical industry. Previous experience within the printing, packaging, or label manufacturing industry. (desired, but not required)
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Ability to prioritise tasks and work effectively in a fast-paced environment.
• Positive, flexible, and proactive approach to work.
• Good computer literacy and numerical skills.
• Ability to work both independently and as part of a team.
• A genuine willingness to learn and develop.
• An understanding of technical printing processes and production requirements.

What we offer

• Opportunities for career development and skills training.
• A supportive and inclusive team environment.
• Free onsite parking.
• Employee Assistance Program.
• The opportunity to build a long-term career with a secure global organisation.