Internal Sales/Service support

PharmEquip Pty Ltd; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

PharmEquip Pty Ltd is a family-run business serving Bayswater and surrounding areas, specialising in pharmaceutical hose and equipment for biotech and pharma industries. The company offers after-sales support and service to the biotech manufacturing market.

The role focuses on supporting the sales team, providing product information, quotes, and coordinating service jobs. We are seeking an enthusiastic candidate with prior internal sales or service support experience, strong communication

Qualifications

• Previous experience in Internal Sales or service support.
• High attention to detail.
• Excellent written and verbal communication skills.
• Flexible and dependable with the capacity to work under pressure.

Responsibilities

• Provide product information to customers, and pricing and regularly update customers on lead times.
• Manage customer enquiries and resolve any issues promptly.
• Identify sales opportunities.
• Manage a prospective sales pipeline and move opportunities through it.
• Follow up on sales leads generated from various sources.
• Handle email and telephone enquiries.
• Follow up on outstanding quotations.
• Provide accurate and timely quotes and prepare quotes for service jobs.
• Schedule service jobs and dispatch quotes to customers.
• Close service jobs and send final invoices.
• Pick parts for service jobs and coordinate with customers.
• Process customer orders (including picking, packing and dispatch).
• Provide general administration support.

Skills

Sales experience

Communication skills

Time management

Attention to detail

Organisational skills

Negotiation

CRM systems

Tools

CRM systems

Job description

About the company Pharmequip are a family run business operating for over 25 years in the Bayswater area. We are Australia’s premium pharmaceutical hose supplier and equipment supplier, working with some of the biggest names in the industry. Pharmequip supplies a wide range of pharmaceutical grade equipment which assists in the production of vaccines and many of other products in the Bio pharma industry. We also cater for the food and beverage and many other industries. We also offer a seamless customer service process to our clients including after sale support and service to the Biotech manufacturing market. The Role This is a rare and exciting opportunity due to the expansion of the sales department. An opportunity to join a growing organisation and develop further your technical sales skills with leading pharmaceutical clients. We are seeking an enthusiastic person who is keen to learn. In order to excel in this position, previous sales experience . Your communication skills will be vital in building and maintaining strong relationships with both new and current customers, as well as negotiating prices and finalising sales. You will also be supporting our service team by helping them to prepare and close jobs.

Key responsibilities will include but are not limited to

• Provide product information to customers, and pricing and regularly update customers on lead times.
• Manage customer enquiries and resolve any issues promptly.
• Identify sales opportunities.
• Have experience with CRM systems (Not essential training will be provided)
• Manage a prospective sales pipeline and move opportunities through it
• Follow up on sales leads generated from various source
• Handle email and telephone enquiries
• Follow up on outstanding quotations
• Provide accurate and timely quotes
• Preparing quotes for service jobs
• Scheduling service jobs
• Sending quotes to customers for service jobs
• Closing service Jobs and sending customers final invoices
• Picking parts for service jobs
• coordinating with customers for service jobs
• Processing customer orders (including picking, packing and dispatch)
• General administration support

The successful applicant will have

• Previous experience in Internal Sales or service support
• High attention to detail
• Proven ability to plan, organise, monitor, and adapt processes to support improvement strategies.
• Excellent written and verbal communication skills
• Exceptional attention to detail with excellent time management skills.
• Flexible and dependable with the capacity to work under pressure
• Strong motivation, energy, and goal orientation
• Training will be provided by PharmEquip Pty Ltd

Please note that only successful candidates will be contacted.