Sales & Operations Administrator

Belgravia Apparel Pty Ltd; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Belgravia Apparel Pty Ltd in Melbourne is seeking an organised Sales & Operations Administrator to support our Melbourne operations and provide dedicated sales administration and operational support to our QLD and NSW customers.

From enquiry and quote preparation to order entry, production tracking, logistics coordination, and invoicing support, you will keep orders moving and help deliver an excellent customer experience.

Qualifications

• Experience in sales administration, customer service, order processing or operations support.
• Strong order entry and administration skills.
• Excellent attention to detail and accuracy.
• Clear written and verbal communication with multiple teams.
• Ability to manage multiple priorities and deadlines.
• Willingness to learn new business systems.

Responsibilities

• Provide day-to-day sales administration support to QLD and NSW teams.
• Respond to customer and sales inquiries and prepare quotes.
• Enter and process orders accurately and monitor progress.
• Coordinate orders with factories and logistics, track production and shipping.
• Maintain accurate customer, sales and order records and assist invoicing.
• Liaise with cross-functional teams: sales, operations, warehouse, freight and finance.
• Escalate delays or issues promptly and ensure a great customer experience.

Skills

Sales administration

Order processing

Customer service

Attention to detail

Communication

Multitasking

Problem solving

Tools

Monday.com

Job description

We are looking for an organised, proactive Sales & Operations Administrator to join our Melbourne team.

Based alongside our existing Melbourne operations team, this role will provide dedicated sales administration and operational support to our QLD and NSW business, helping our sales representatives and customers from initial enquiry and order entry right through to production, logistics and delivery.

This is a hands-on administration role suited to someone who enjoys working in a fast-moving environment, keeping orders moving, solving problems and supporting sales teams to deliver a great customer experience.

What you'll be doing

Providing day-to-day sales administration support to our QLD and NSW sales teams

Responding to customer and sales representative enquiries

Preparing and assisting with quotes, product information and order updates

Entering and processing customer and sales representative orders accurately

Reviewing orders to ensure information is complete before processing

Coordinating orders through internal systems and with our factories

Tracking production, shipping and delivery progress

Maintaining accurate customer, sales and order records

Supporting invoicing and general back-end sales administration

Coordinating 3PL and logistics administration, including shipment records and documentation

Liaising with sales, operations, customer service, warehouse, freight and factory teams

Following up outstanding information and proactively escalating delays or issues

These responsibilities reflect the sales support, order processing, factory coordination and logistics administration requirements of the position description.

About you

We're looking for someone who is highly organised, accurate and customer focused, and who enjoys being the person behind the scenes making sure things get done.

Ideally, you'll bring:

Experience in sales administration, customer service, order processing or operations support

Strong order entry and administration skills

Excellent attention to detail

Confident written and verbal communication

The ability to manage multiple priorities and deadlines

Confidence learning new business systems

Experience with Monday.com or similar task/project management systems would be advantageous

A proactive attitude and willingness to take ownership

A collaborative approach and ability to work across multiple teams

These requirements are aligned to the experience and skills specified in the PD.

This role provides the opportunity to become an important link between our Melbourne operations team and our QLD and NSW sales activity.

You'll work across the full sales administration cycle rather than performing purely transactional data entry, gaining exposure to sales, order processing, production, factories, logistics, freight and customer service.

The PD specifically identifies regular relationships across Sales, Order Entry, Warehouse & Logistics, Operations, Graphic Design, Customer Service and Finance, as well as customers, factories, freight carriers and suppliers.

Interested?

If you're an experienced administrator who enjoys supporting sales teams, keeping orders moving and working in a busy operational environment, we'd love to hear from you.