Customer Service Administrator

Aspect Personnel; Melbourne; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible hours possible

Parking available

Job summary

A leading FMCG company in Melbourne is seeking an experienced Customer Service/Sales Administrator to join their growing Supply Chain team. In this newly created role, you'll manage customer orders and communicate effectively with various departments to align customer needs with production capabilities. The position offers full-time office work with potential flexibility in hours and a generous five weeks of annual leave. This is a great opportunity for a proactive team player with strong organizational skills and ERP experience.

Qualifications

• Experience in customer service, sales administration, or order fulfilment.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.

Responsibilities

• Enter and maintain customer sales orders in the ERP system accurately.
• Monitor open orders and communicate updates proactively.
• Keep customers informed of production schedules and delays.
• Respond to enquiries on orders, stock, and pricing.
• Coordinate customer requirements with internal departments.
• Align customer needs with production capabilities with the Supply Chain Manager.
• Prepare and send customer reports (inventory, order status, delivery performance).
• Maintain accurate customer records and documentation.
• Support internal departments to resolve product or delivery issues.

Skills

Customer service experience

Sales administration

Attention to detail

Strong communication skills

ERP experience

Intermediate Excel proficiency

Problem-solving skills

Team player

Teamwork

Tools

ERP system (MYOB preferred)

Excel

Job description

The Company

Our FMCG client is a market leader and they have recently grown considerably. This has enabled the expansion of the Supply Chain team and the opportunity to bring on an experienced Customer Service/Sales Administrator to support their production.

The manufacturing plant is based in the Western suburbs of Melbourne, with parking. With approx. 100 staff, this is a busy site with a consistent workload.

The Role

Reporting into the Supply Chain Manager, and working alongside 2 other teammates, this is a newly created role due to increased workload. You will work collaboratively with the team to understand the full operation to be able to cover each other when needed.

You will be based in the office full time, but there is the possibility of some flexibility in hours and the added benefit of 5 weeks annual leave!

Key Responsibilities

• Enter and maintain customer sales orders in the ERP system accurately and on time.
• Monitor open orders and backorders, communicating updates or delays proactively.
• Keep customers informed of production schedules, changes, and potential delays.
• Respond to enquiries on orders, stock, pricing, and documentation.
• Coordinate customer requirements with Production, Warehouse, QA, and Logistics.
• Work with the Supply Chain Manager to align customer needs with production capabilities.
• Prepare and send customer reports (inventory, order status, delivery performance).
• Maintain accurate customer records and documentation.
• Support internal departments to resolve any product or delivery issues

Skills & Experience

• Previous experience in customer service, sales administration, or order fulfilment (manufacturing or supply chain experience preferred).
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong work ethic
• ERP experience (MYOB highly regarded) and intermediate Excel proficiency.
• Strong problem-solving, follow-up, and customer-focused approach.
• Team player and flexible approach to work

How To Apply

To be considered, please submit your CV and cover letter through the advertisement.