Client Support Assistant

Clear Sales Australia; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Clear Sales Australia is seeking a Client Support Assistant to join our Castle Hill office, delivering professional client service and reliable administrative support in a fast-paced pharmaceutical sales environment.

You will manage client records in CRM, assist with reports, process orders, and collaborate with sales teams while maintaining data accuracy and confidentiality. Strong Excel skills and excellent communication are essential, with a proactive, team-focused mindset.

Qualifications

• Professional presentation and a positive attitude.
• Advanced knowledge of Microsoft Excel.
• Excellent written and verbal communication skills.
• Strong organisational and time management skills.
• Ability to work effectively within a team environment.
• Ability to take direction from multiple stakeholders and manage competing priorities.
• Strong administrative and data entry skills.
• Experience maintaining confidential information.
• Knowledge of Salesforce or similar CRM systems (desirable).
• Experience supporting clients, account managers, or sales teams (desirable).

Responsibilities

• Maintain positive and professional relationships with clients and external stakeholders.
• Maintain accurate client records and information within multiple CRM systems.
• Assist with the preparation of weekly and monthly reports to a high standard.
• Point of Sale and Sample order placement and tracking.
• Manage email correspondence and documentation in a timely and professional manner.
• Coordinate client requests and ensure follow-up actions are completed.
• Provide administrative support to internal teams and assist with ad hoc projects.
• Assist with sales and account management administration as required.
• Monitor and update client information, ensuring data accuracy and confidentiality.
• Liaise with internal departments to support smooth service delivery and client outcomes.
• Assist with document preparation, reporting, and workflow coordination.
• Process orders accurately and efficiently in our CRM.

Skills

Customer service

Attention to detail

Time management

Teamwork

Communication skills

Sales support

Tools

Salesforce

CRM systems

Job description

A Pharmacy Sales organisation has an opportunity for a full-time Client Support Assistant role based in the Castle Hill office. The successful applicant will be self-motivated with a mature attitude and be someone who enjoys being part of a professional team. This is a great opportunity to work with a leading company with over 30 years of experience in the Pharmaceutical Industry.

Key responsibilities

Maintain positive and professional relationships with clients and external stakeholders.

Maintain accurate client records and information within multiple CRM systems.

Assist with the preparation of weekly and monthly reports to a high standard.

Point of Sale and Sample order placement and tracking.

Manage email correspondence and documentation in a timely and professional manner.

Coordinate client requests and ensure follow-up actions are completed.

Provide administrative support to internal teams and assist with ad hoc projects.

Assist with sales and account management administration as required.

Monitor and update client information, ensuring data accuracy and confidentiality.

Liaise with internal departments to support smooth service delivery and client outcomes.

Assist with document preparation, reporting, and workflow coordination.

Process orders accurately and efficiently in our CRM.

The Successful Candidate Must Possess the Following

Professional presentation and a positive attitude.

Strong willingness to learn and develop new skills.

Exceptional attention to detail and accuracy.

Advanced knowledge of Microsoft Excel (essential).

Excellent written and verbal communication skills.

Strong organisational and time management skills.

Ability to work effectively within a team environment.

Ability to take direction from multiple stakeholders and manage competing priorities.

Strong administrative and data entry skills.

Experience maintaining confidential information.

Knowledge of Salesforce or similar CRM systems (desirable).

Experience supporting clients, account managers, or sales teams (desirable).

Please note, only successful candidates will be contacted. No agencies please.