Sales-Driven Retail Insurance Support Specialist

Metlife Insurance; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Career Growth & Development

Internal Promotion Opportunities

Modern CBD office near public transit

Job summary

Anthropic is hiring our first Sydney-based Product Support Specialists to grow our global presence and champion our support brand. You’ll respond to, investigate, and track user needs in your day-to-day, helping close gaps in knowledge and delivering high-touch support to strategic customers.

Note: Sydney specialists work 12pm–8pm, Monday to Friday. We sponsor visas where possible and encourage diverse candidates to apply.

Qualifications

• Experience in customer-facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.
• Excellent communication and relationship-building skills.
• Ability to learn new systems and adapt quickly.
• Positive attitude and collaborative team player.

Responsibilities

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer inquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

Skills

Customer-facing experience

Strong communication

Education

Bachelor’s degree or equivalent

Job description

Anthropic is hiring our first Sydney-based Product Support Specialists to grow our global presence and champion our support brand. You’ll respond to, investigate, and track user needs in your day-to-day, helping close gaps in knowledge and delivering high-touch support to strategic customers.

Note: Sydney specialists work 12pm–8pm, Monday to Friday. We sponsor visas where possible and encourage diverse candidates to apply.