Adviser Engagement & Sales Support Specialist

MetLife Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Life insurance benefits

Parental leave

Menopause and fertility leave

Car leasing program

Employee Assistance Program (EAP)

Job summary

MetLife Australia is seeking a Sales Support Associate to back the Retail Sales Team in Sydney. The role supports advisers with quotes, applications, and training, and drives event coordination with state managers to accelerate growth.

Strong customer service, data analysis skills, and high EQ are essential. You'll manage inquiries, provide insights, and help align resources to meet sales objectives across Australia.

Qualifications

• Retail insurance knowledge and underwriting basics.
• Strong customer service and problem-solving focus.
• Ability to analyse data to identify trends and opportunities.
• High emotional intelligence and stakeholder collaboration.
• Plan and prioritise in a fast-paced environment.

Responsibilities

• Provide administration support and training to adviser stakeholders.
• Support adviser stakeholders with quoting and application processing.
• Manage suspense items and coordinate state-based events.
• Deliver state-based reporting and analysis.
• Coordinate events like Friday Forums, PD Days, Conferences.

Skills

Customer service

Sales analytics

Stakeholder management

Problem solving

Communication

Data-driven insights

Organisational skills

Influencing skills

Education

Tertiary qualifications in finance/business (preferred)

Tools

Excel macros

Insurance quoting systems

Job description

MetLife Australia is seeking a Sales Support Associate to back the Retail Sales Team in Sydney. The role supports advisers with quotes, applications, and training, and drives event coordination with state managers to accelerate growth.

Strong customer service, data analysis skills, and high EQ are essential. You'll manage inquiries, provide insights, and help align resources to meet sales objectives across Australia.