APAC IT Support Specialist – Customer Success

Johnsons MME; Albury City; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Salary packaging

Training and development

Flexible work arrangements

Parental leave

Discounted Health Insurance

Job summary

Anthropic is hiring its Sydney-based Product Support Specialists to grow a global team delivering AI safely at scale. You will respond to complex API and billing questions, investigate issues, and empower strategic customers with high‑touch support.

The role prioritizes on-call duties APAC hours, collaboration with engineers, and building scalable support resources. A Bachelor’s degree is required and visa sponsorship is available where possible.

Qualifications

• Experience delivering technical product support in a second‑tier, escalated, or priority support team.
• Familiar with APIs and technical SaaS products and can deeply understand technical docs.
• Demonstrated ability to thrive in fast-paced, reactive situations while meeting core support metrics (CSAT, SLA).
• Possess strong user empathy and expert in the lifecycle of a support case with clear, kind communication.

Responsibilities

• Provide high level 1st and 2nd line technical support to 700+ users via phone, portal and in person.
• Handle on‑site IT Bar shifts for Garvan Building staff.
• Wipe and rebuild laptops per SOP for asset management.
• Maintain high customer satisfaction and support macOS/Windows devices.
• Support Microsoft Office 365 and printers/peripherals.

Skills

APIs

SaaS products

Ownership

Empathy

Written comms

Cross-functional

Problem solving

Education

Bachelor’s degree

Tools

Office 365

MacOS

Windows

Job description

Anthropic is hiring its Sydney-based Product Support Specialists to grow a global team delivering AI safely at scale. You will respond to complex API and billing questions, investigate issues, and empower strategic customers with high‑touch support.

The role prioritizes on-call duties APAC hours, collaboration with engineers, and building scalable support resources. A Bachelor’s degree is required and visa sponsorship is available where possible.