Sales Support & Adviser Engagement Specialist

MetLif; Sydney; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Menopause and fertility leave

Car leasing

Employee Assistance Program (EAP)

360Health access

Volunteer leave

Study assistance

Job summary

MetLife Australia is seeking a Sales Support Associate to work with the Retail Sales Team and State Managers, driving growth through targeted sales plans across Australia. You will engage adviser stakeholders for sales queries, training and events, while coordinating state-based reporting and events.

The role emphasizes exceptional customer service, data-driven decision making, and strong collaboration with internal and external partners to align resources with sales objectives.

Qualifications

• Knowledge of retail insurance products and underwriting processes.
• Strong customer service focus with a proactive problem-solving mindset.
• Experience using data to identify trends and opportunities.
• High emotional intelligence to build collaborative relationships with stakeholders.
• Understanding of life insurance and wealth management in Australia.
• Excellent planning and organisational skills to manage competing priorities.
• Clear, concise communication with impact and credibility.
• Curiosity and willingness to improve and grow the business.
• Positive work ethic and accountability.
• Team player who adapts to various working styles.

Responsibilities

• Provide administration support and training to adviser stakeholders on MetLife’s products and systems.
• Support advisers with quoting and application processing.
• Manage suspense items delayed by advisers or practices.
• Produce state-based reporting and analysis.
• Coordinate and implement events like Friday Forums, PD Days and Conferences.

Skills

Retail insurance knowledge

Customer service

Data analysis

Emotional intelligence

Life insurance trends

Planning & organisation

Clear communication

Curiosity & initiative

Team player

Financial Services experience

Education

Business/Finance/Accounting or Financial Planning degree (preferred)

Desire to study towards degree

Tools

Insurance quoting systems

Excel (macros)

Job description

MetLife Australia is seeking a Sales Support Associate to work with the Retail Sales Team and State Managers, driving growth through targeted sales plans across Australia. You will engage adviser stakeholders for sales queries, training and events, while coordinating state-based reporting and events.

The role emphasizes exceptional customer service, data-driven decision making, and strong collaboration with internal and external partners to align resources with sales objectives.