Sales Support & Adviser Engagement Specialist

MetLif; Melbourne; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Life insurance benefits

Generous parental leave

Menopause and fertility leave

Car leasing

Job summary

MetLife Australia is hiring a Sales Support Associate to join the Retail Sales Team in Melbourne. You will support advisers, coordinate trainings, and manage event calendars, helping drive growth across Australia.

In this role you will analyse data, handle quotes and applications, and partner with State and Sales Managers to deliver consistent service and strong sales outcomes within a collaborative, customer‑focused environment.

Qualifications

• Experience in retail insurance products and underwriting.
• Strong problem solving and service orientation.
• Ability to analyse data to identify trends.
• Excellent planning and organisational skills.
• 2 years’ experience in a similar role in financial services.

Responsibilities

• Provide administration support and training to adviser stakeholders.
• Support adviser stakeholders in quoting and application processing.
• Manage suspense when items delayed.
• State based reporting and analysis.
• Coordinate events like Friday Forums and PD Days.

Skills

Customer service

Data analysis

Emotional intelligence

Stakeholder management

Education

Bachelor's degree in Finance/Business

Tools

Excel (advanced)

Quoting systems

Job description

The Sales Support Associate (SSA) is a critical part of the Retail Sales Team working closely with the State and Sales Managers to drive execution of growth via targeted sales plans with high value and adviser practices across Australia. The role is responsible for managing and implementing our engagement strategies and calendar of events in their location as well as acting as the contact point for MetLife’s adviser stakeholders for all sales related queries, training and events.

Key Responsibilities

• Work with the State and Sales Managers to provide administration support and training to adviser stakeholders on MetLife’s products, systems and processes to increase sales to MetLife.
• Supporting adviser stakeholders across quoting and application processing.
• Suspense management (where the item in suspense is delayed due to the adviser/practice).
• State based reporting and analysis.
• State based coordination and implementation events such as Friday Forums, PD Days and Conferences (leveraged from Marketing, Advice and Licensee strategic plans).

Essential Business Experience and Technical Skills

Required Experience

• Deep knowledge of retail insurance products and how they are underwritten.
• Strong customer service focus and enjoys helping people and delivering great service. Able to problem solve and goes above and beyond what is required every time.
• Expert at using data to identify trends and opportunities.
• Very high emotional intelligence. Able to develop collaborative relationships with stakeholders (internal and external) and use a range of strategic influencing skills internally to navigate the organisation and successfully align the full resources of MetLife behind the pursuit of our sales objectives.
• Understanding of the key trends in the life insurance and wealth management industry in Australia.
• Excellent planning and organisational skills. Able to manage competing priorities and deadlines in a fast-paced environment. Able to easily establish and implement plans for self and others.
• Communicating in a way that is clear, concise, and easily understood; communicating with impact and credibility; influencing others using persuasive arguments; appropriate language, style, and terminology for the situation.
• Instinctively curious and constantly identifying new ways to improve and grow the business. Not afraid to speak up and always looking to improve self and others. Actively seeks out new challenge’s loves solving problems.
• Has a positive work ethic and takes responsibility for their actions. Demonstrates initiative and will do whatever it takes to get the job done.
• Thrives in a team environment. Adaptable and flexible a broad range of styles.
• 2 years’ experience in a similar role, preferably within the Financial Services Industry.

Preferred Experience:

• Knowledge of and experience in dealing with insurance quoting systems.
• Expert user of Excel, including macros.
• Knowledge of the financial services industry including how practices and advisers work.
• Understanding of MetLife’s competitors including key offerings and relationship strategies.

Qualification Required:

• Appropriate Tertiary Qualifications (preferably but not essential Business with a major in finance, accounting or financial planning) or desire to study towards one.

Benefits We Offer

When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!