Retail Insurance Sales Support Specialist

Metlife Insurance; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Career Growth & Development

Internal Promotion Opportunities

Modern CBD office near public transit

Job summary

Anthropic is hiring our first Sydney-based Product Support Specialists to grow our global presence and champion our support brand. You’ll respond to, investigate, and track user needs in your day-to-day, helping close gaps in knowledge and delivering high-touch support to strategic customers.

Note: Sydney specialists work 12pm–8pm, Monday to Friday. We sponsor visas where possible and encourage diverse candidates to apply.

Qualifications

• Experience in customer-facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.
• Excellent communication and relationship-building skills.
• Ability to learn new systems and adapt quickly.
• Positive attitude and collaborative team player.

Responsibilities

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer inquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

Skills

Customer-facing experience

Strong communication

Education

Bachelor’s degree or equivalent

Job description

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Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are hiring our first Sydney-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day-to-day. Additionally, you’ll help us identify and close gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.

Note: Specialists in Sydney will work 12pm to 8pm, Monday to Friday.

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are hiring our first Sydney-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day-to-day. Additionally, you’ll help us identify and close gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.

Note: Specialists in Sydney will work 12pm to 8pm, Monday to Friday.

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you\'re interested in this work. We think AI systems like the ones we\'re building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you [e-mail] addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you\'re ever unsure about a communication, don\'t click any links—visit anthropic.com/careers directly for confirmed position openings.

How we\'re different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We\'re an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates\' AI Usage: Learn about our policy for using AI in our application process.

Sydney CBD| Full Time Permanent Opportunity

• Career Growth, Development & Internal Promotion Opportunities

Customer Support Specialist

• $70,000 + Super
• Sydney CBD| Full Time Permanent Opportunity
• Career Growth, Development & Internal Promotion Opportunities

Looking for a customer service role where you genuinely help people and can build a long-term career?

Join a growing healthcare organisation that improves people\'s quality of life every day. We\'re looking for a Customer Support Specialist to support customers throughout their hearing journey, providing guidance, support and outstanding service over the phone and via email.

This is ideal for someone from customer service, healthcare, hospitality, retail leadership, travel, banking or contact centre backgrounds who enjoys building relationships and making a positive difference.

Why People Love This Role

• Purpose-driven work helping customers improve their quality of life.
• Full training provided - no hearing industry experience required.
• Clear career pathways and internal promotion opportunities.
• Supportive and social team culture.
• Monday-Friday hours (no weekends).
• Modern CBD office close to public transport.
• Stable organisation with long-term career opportunities.

Your Day-to-Day

• Guide customers through the hearing care journey.
• Build strong relationships and provide exceptional customer support.
• Answer customer enquiries and provide information on services and appointments.
• Follow up with customers and ensure a seamless experience.
• Work closely with internal teams to achieve the best customer outcomes.

What We\'re Looking For

• Experience in customer-facing roles such as customer service, hospitality, retail, travel, healthcare, banking, administration or contact centres.
• A confident and friendly phone manner.
• A genuine passion for helping people.
• Strong communication and relationship-building skills.
• Ability to learn new systems and information quickly.
• Positive attitude and willingness to be part of a collaborative team.

Apply Now If you\'re looking for a role where you can utilise your customer service skills, make a genuine impact on customers with medical experience and join a supportive team. We\'d love to hear from you.

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