Flexible Financial Advisory Support Specialist

Johnsons MME; Albury City; Hybride; AUD 77 000 - 94 000; Plein temps

Avantages offerts par ce poste

Salary packaging

Training and development

Flexible work arrangements

Parental leave

Discounted Health Insurance

Résumé du poste

Anthropic is hiring its Sydney-based Product Support Specialists to grow a global team delivering AI safely at scale. You will respond to complex API and billing questions, investigate issues, and empower strategic customers with high‑touch support.

The role prioritizes on-call duties APAC hours, collaboration with engineers, and building scalable support resources. A Bachelor’s degree is required and visa sponsorship is available where possible.

Qualifications

• Experience delivering technical product support in a second‑tier, escalated, or priority support team.
• Familiar with APIs and technical SaaS products and can deeply understand technical docs.
• Demonstrated ability to thrive in fast-paced, reactive situations while meeting core support metrics (CSAT, SLA).
• Possess strong user empathy and expert in the lifecycle of a support case with clear, kind communication.

Responsabilités

• Provide high level 1st and 2nd line technical support to 700+ users via phone, portal and in person.
• Handle on‑site IT Bar shifts for Garvan Building staff.
• Wipe and rebuild laptops per SOP for asset management.
• Maintain high customer satisfaction and support macOS/Windows devices.
• Support Microsoft Office 365 and printers/peripherals.

Connaissances

APIs

SaaS products

Ownership

Empathy

Written comms

Cross-functional

Problem solving

Formation

Bachelor’s degree

Outils

Office 365

MacOS

Windows

Description du poste

Showing 2543 Flexible Financial Advisory Support Specialist jobs in New South Wales

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are hiring our first Sydney-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day-to-day. Additionally, you’ll help us identify and close gaps in our team’s technical knowledge, provide high‑touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.

Note: Specialists in Sydney will work 12pm to 8pm, Monday to Friday.

Responsibilities

• Become an expert in all Anthropic products
• Respond to user support cases with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses
• Clearly and empathetically communicate with a wide range of user personas, context‑switching between guiding executives in a high‑touch model and assisting consumer users at a rapid pace
• Manage on‑call tasks for high‑urgency user issues with extreme ownership. This includes being on critical “pager duty” during APAC hours to ensure 24/7 support for critical queries
• Prioritize critically and comfortably adapt to an ever‑evolving product landscape
• Operate in ambiguity, making informed decisions even in never‑before‑seen situations
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
• Suggest and drive improvements to increase user satisfaction through support processes, as well as own initiatives that increase efficiency and drive down contact rates
• Uplevel our team’s technical knowledge by scoping gaps, working with cross‑functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you

• Have experience in providing technical product support within a second‑tier, escalated, or priority support team
• Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
• Have demonstrated an ability to thrive in fast‑paced, reactive situations while meeting core support metrics targets (e.g., CSAT, SLA, etc.)
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
• Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
• Have experience contributing to the foundations of a support team. This is essential, highly valuable, but often unglamorous work, and it is particularly key for this role due to it being among the first Support hires in APAC/ANZ
• Are proficient at working in a technical environment and are interested in Anthropic’s products
• Possess a deep sense of ownership, and are excited to help us build our team!

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you’re interested in this work. We think AI systems like the ones we’re building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you [e-mail] email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you’re ever unsure about a communication, don’t click any links—visit anthropic.com/careers directly for confirmed position openings.

The IT Support Specialist

Salary: Up to $85k + super + salary packaging (depending on experience)

Employment Type: 3 month contract. Full time hours.

SNAPSHOT OF BENEFITS

• Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15,900 general expenses + $2,650 meals/accom)
• Ample opportunities for on‑going training and development
• Stimulating, diverse and highly international research environment
• Flexible work arrangements e.g. start / finish times
• 18 weeks paid parental leave for both parents including paid superannuation
• A range of additional leave types to meet your personal needs including cultural leave, conference leave, community service and study leave
• Discounted Health Insurance
• Lifestyle discounts with our community partners

WHAT YOU WILL DO

• Providing a high level of 1st and 2nd level technical support via telephone, service desk portal and face‑to‑face to over 700 users
• IT Bar shifts 9-11am & 2-4pm daily for walk‑up IT Support for Garvan Building Staff
• Laptop Wipe & Rebuild following Standard Operating Procedures for Asset Management duties
• Maintaining a high level of customer satisfaction within the business
• Support of macOS and Windows devices
• Support of Microsoft products such as Office 365
• Maintenance of printers and other peripheral equipment
• Setup, maintain and support Mac and Windows workstations/laptops
• Provide technical expertise in the provision of support services and a central point of contact for Technology users, projecting a positive, client‑focused image while resolving requests in a timely and efficient manner.
• Record, update and maintain detailed information in the help desk ticketing database
• Support of technology‑related equipment and hardware, IP telephony systems, audio‑visual equipment, photocopiers and scanners
• Good time management skills, attention to detail and ability to work unsupervised

ABOUT YOU

• 2 – 4 years help desk experience or a similar environment with ticketing system experience
• Excellent communication and interpersonal skills
• Able to multi‑task and work quickly under pressure
• Flexible and reliable with strong research and troubleshooting ability
• Good time management skills, attention to detail and ability to work unsupervised
• Strong customer service ethic with a focus on providing a high level of service
• Experience with Laptop Support on macOS and Windows 11, including Office365