Sales & Customer Enquiries Specialist (CBD Office)

FourQuarters Recruitment; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

FourQuarters Recruitment in Sydney's CBD is seeking a Sales and Customer Enquiries Officer for a fully office-based role. You will join a large, supportive team on a rotating roster of 5 shifts across 7 days, delivering responsive service across phone, email and live chat, and driving sales with a customer-focused approach.

The role offers ongoing training, development opportunities, and a target-driven environment where your KPI performance, product knowledge and communication skills help you

Qualifications

• 1+ year in a sales-focused role.

Responsibilities

• Respond to inbound customer enquiries via phone, email and live chat in a timely, friendly and professional manner.
• Provide accurate product/service information and guide customers through sales options.
• Identify customer needs and recommend suitable solutions, upselling and cross-selling where appropriate.
• Process orders, update customer records, and maintain accurate notes across systems.
• Resolve customer queries and complaints at first point of contact wherever possible, escalating where required.
• Meet individual and team KPIs for call quality, response times, and sales/conversion targets.
• Work collaboratively within a large team to support a positive, high-performing culture.
• Participate in ongoing training and coaching to continually develop product knowledge and sales technique.

Job description

FourQuarters Recruitment in Sydney's CBD is seeking a Sales and Customer Enquiries Officer for a fully office-based role. You will join a large, supportive team on a rotating roster of 5 shifts across 7 days, delivering responsive service across phone, email and live chat, and driving sales with a customer-focused approach.

The role offers ongoing training, development opportunities, and a target-driven environment where your KPI performance, product knowledge and communication skills help you