Contract Customer Service Officer - Day Shift (Mon-Fri)

Job Q; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Parking available

On-site location

Job summary

Job Q is seeking a Customer Service Officer for an initial 6-8 week assignment in Brisbane. You will handle a high volume of enquiries and orders, using phone, email and live chat, with a 7:00am–3:00pm weekday schedule in Inner South Brisbane.

The role focuses on accuracy, data entry, returns and exchanges, and building strong relationships with customers and internal teams. Prior FMCG experience and Dynamics 365 are valued. Monday to Friday with on-site parking available.

Qualifications

• Experience in a busy customer service environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and the ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.

Responsibilities

• Process customer orders via phone, email, and live chat.
• Manage returns, exchanges, and customer enquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records.
• Build strong relationships with customers and internal stakeholders.
• Collaborate with the wider team to meet service and performance targets.

Skills

Customer service

Communication

Attention to detail

Phone manner

Computer literacy

Multitasking

Tools

Dynamics 365

Job description

Job Q is seeking a Customer Service Officer for an initial 6-8 week assignment in Brisbane. You will handle a high volume of enquiries and orders, using phone, email and live chat, with a 7:00am–3:00pm weekday schedule in Inner South Brisbane.

The role focuses on accuracy, data entry, returns and exchanges, and building strong relationships with customers and internal teams. Prior FMCG experience and Dynamics 365 are valued. Monday to Friday with on-site parking available.