Sales & Customer Enquires Officer

FourQuarters Recruitment; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

FourQuarters Recruitment in Sydney's CBD is seeking a Sales and Customer Enquiries Officer for a fully office-based role. You will join a large, supportive team on a rotating roster of 5 shifts across 7 days, delivering responsive service across phone, email and live chat, and driving sales with a customer-focused approach.

The role offers ongoing training, development opportunities, and a target-driven environment where your KPI performance, product knowledge and communication skills help you

Qualifications

• 1+ year in a sales-focused role.

Responsibilities

• Respond to inbound customer enquiries via phone, email and live chat in a timely, friendly and professional manner.
• Provide accurate product/service information and guide customers through sales options.
• Identify customer needs and recommend suitable solutions, upselling and cross-selling where appropriate.
• Process orders, update customer records, and maintain accurate notes across systems.
• Resolve customer queries and complaints at first point of contact wherever possible, escalating where required.
• Meet individual and team KPIs for call quality, response times, and sales/conversion targets.
• Work collaboratively within a large team to support a positive, high-performing culture.
• Participate in ongoing training and coaching to continually develop product knowledge and sales technique.

Job description

About the Role

Our client is a well-established organisation based in the CBD, known for its large, supportive team and strong focus on training and development. They are seeking a Sales and Customer Enquiries Officer to join their team on a fully office-based basis, working a rotating roster of 5 shifts across 7 days, 38 hours per week. This role is centrally located & fully office based.

This is a great opportunity for someone with a sales-driven, customer-focused mindset to join a large team with excellent training and genuine progression opportunities.

Key Responsibilities

• Respond to inbound customer enquiries via phone, email and live chat in a timely, friendly and professional manner.
• Provide accurate product/service information and guide customers through sales options.
• Identify customer needs and recommend suitable solutions, upselling and cross-selling where appropriate.
• Process orders, update customer records, and maintain accurate notes across systems.
• Resolve customer queries and complaints at first point of contact wherever possible, escalating where required.
• Meet individual and team KPIs for call quality, response times, and sales/conversion targets.
• Work collaboratively within a large team to support a positive, high-performing culture.
• Participate in ongoing training and coaching to continually develop product knowledge and sales technique.

About You

• Previous experience in a sales focused role of at least 1 year.
• Strong verbal communication skills and a confident, friendly phone manner.
• Comfortable working to targets and KPIs in a fast-paced environment.
• Ability to build rapport quickly and handle a high volume of customer interactions.
• Resilient and adaptable, with a positive attitude toward feedback and coaching.
• Willing and able to work a rotating roster across 7 days.
• Reliable, punctual, and committed to a fully office-based role in the CBD.

What's on Offer

• Fully office-based role in the CBD - collaborative, in-person team environment.
• Large, supportive team with an established training program.
• Ongoing coaching and career development opportunities.
• Competitive salary plus incentives (details provided on application).