Spare Parts Sales & Service Coordinator

Hall & Prior Aged Care Group; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Hall & Prior Aged Care Group in Sydney is seeking a full-time Office-based Customer Service role to process orders, respond to enquiries and support sales growth across an established NSW territory.

You will handle inbound calls and emails, convert enquiries into orders in the ERP system, coordinate with operations and promote the online webstore while building product knowledge. Monday to Friday 8:30 am – 4:30 pm, Homebush West.

Qualifications

• 2–4 years of proven experience in internal customer service or spare parts.
• Strong customer service skills with a professional and helpful approach.
• Confidence proactively contacting customers and identifying sales opportunities.
• Ability to manage customer enquiries, orders and account-related questions.
• Strong attention to detail when maintaining customer and order information.
• Collaborative approach with integrity, professionalism and a willingness to learn.

Responsibilities

• Receive customer calls and emails and convert enquiries into sales orders within the ERP system
• Process online orders and coordinate with the operational team through to completion
• Handle customer enquiries relating to orders, invoices, products and general account matters
• Proactively contact existing telesales customers according to an agreed call schedule
• Introduce new products and identify opportunities to increase sales across existing accounts
• Maintain accurate and up-to-date customer information within the company database
• Promote use of the online webstore while continuously developing your product knowledge

Skills

Customer service

Sales opportunities

Order processing

Tools

ERP system

Job description

Hall & Prior Aged Care Group in Sydney is seeking a full-time Office-based Customer Service role to process orders, respond to enquiries and support sales growth across an established NSW territory.

You will handle inbound calls and emails, convert enquiries into orders in the ERP system, coordinate with operations and promote the online webstore while building product knowledge. Monday to Friday 8:30 am – 4:30 pm, Homebush West.