Sales Support Specialist – Customer-Facing, Day Shift

Lawson Sideloader Services; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Lawson Port Logistics Pty Ltd in Melbourne is seeking a dedicated Sales Support Representative to join our team on a full-time, office-based basis. You will bridge the sales team and customers, handling inquiries, orders and follow-ups promptly and professionally.

The role focuses on managing high volumes of calls and emails, supporting sales reps behind the scenes, and communicating with customers to resolve queries and keep them informed. A confident, personable approach is essential.

Qualifications

• Experience in sales support, customer service or internal sales.
• Confident and professional phone and email manner.
• Strong communication and interpersonal skills.
• Well organised with good attention to detail.
• Team player who is proactive and customer-focused.

Responsibilities

• Provide day-to-day sales support to the sales team, helping them stay focused on building customer relationships and closing business
• Handle inbound and outbound calls and emails with customers in a timely, professional manner
• Liaise directly with customers to answer questions, follow up on orders, and resolve issues
• Direct sales phone calls to customers
• Maintain accurate records of customer interactions, orders, and enquiries
• Coordinate with internal teams to ensure customer needs are met efficiently
• Build and maintain strong working relationships with both customers and colleagues

Skills

Sales support

Customer service

Phone & email

Job description

Lawson Port Logistics Pty Ltd in Melbourne is seeking a dedicated Sales Support Representative to join our team on a full-time, office-based basis. You will bridge the sales team and customers, handling inquiries, orders and follow-ups promptly and professionally.

The role focuses on managing high volumes of calls and emails, supporting sales reps behind the scenes, and communicating with customers to resolve queries and keep them informed. A confident, personable approach is essential.