Customer Support Officer | Inner Suburbs | Large Australian Business

ThompsonCook; Melbourne; On-site; AUD 66,000 - 80,000; Full time

Job summary

ThompsonCook in Melbourne’s Inner Suburbs is hiring a Customer Support Officer in a newly created role. This entry-level position offers a $73K package and a clear path for career progression within a growing support team.

You will join a fast-paced, ticket-driven environment, delivering responsive customer service and maintaining accurate records while working under the Customer Support Team Leader. This is an excellent entry point to build your customer service career in FMCG distribution.

Qualifications

• Strong written and verbal communication skills required.
• Positive attitude and willingness to learn.

Responsibilities

• Respond to customer inquiries primarily via ticketing (80%), with some phone contact.
• Handle delivery issues, order changes and general customer administration.
• Maintain accurate customer data and order records.
• Build strong relationships with customers and internal stakeholders.
• Support the broader team with day-to-day administrative tasks.

Skills

Strong written and verbalcommunication

Positive attitude

Customer service

Job description

Customer Support Officer | Inner Suburbs | Large Australian Business

• Customer Support Officer | Newly Created Role
• $73K Package | Inner Suburbs Location
• Excellent entry level opportunity with genuine career progression

The Opportunity

Our client is a specialty distributor offering a unique product range within the FMCG industry. A clear market leader in this sector, the business maintains great relationships with its customers and is reputable across the market.

This is best suited to someone young and eager to learn, looking to kick-start their career in a supportive, growing team. You'll join a Customer Support team led by a well-regarded, bubbly and hands-off manager, and the business is investing heavily in this function, the team is growing significantly over the coming months.

The Challenge

Reporting to the Customer Support Team Leader, your responsibilities will include:

• Responding to customer inquiries primarily via ticketing (approx. 80%), with the remainder over the phone
• Handling delivery issues, order changes and general customer administration
• Maintaining accurate customer data and order records
• Building strong relationships with customers and internal stakeholders
• Supporting the broader team with day-to-day administrative tasks

The Expertise

Please consider expressing interest in this position if you possess the following:

• A positive, can-do attitude and genuine willingness to learn
• Strong written and verbal communication skills
• Comfort working in a fast-paced, ticket-driven environment