Customer Service Coordinator

Chandler Macleod Group; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Leading organisation

Supportive team

Comprehensive training

Competitive salary package

Job summary

Chandler Macleod Group in Brisbane is seeking an experienced Customer Service Officer to be the first point of contact for customers and manage high-volume inbound enquiries. You will resolve issues, provide information, and ensure a positive service experience.

Join a supportive team with comprehensive training and a strong focus on customer outcomes. The role suits someone with solid contact centre experience, excellent communication, and meticulous data handling in a fast-paced environment.

Qualifications

• Previous contact centre experience is essential.
• Demonstrated experience handling high-volume inbound calls.
• Strong communication and active listening skills.
• Ability to build rapport and manage challenging conversations.
• High attention to detail and data entry accuracy.
• Comfortable working in a fast-paced environment.
• Strong problem-solving skills and ability to follow processes.

Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

Skills

Contact centre experience

High-volume calls

Strong communication

Active listening

Data entry accuracy

Fast-paced environment

Problem solving

Job description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Manage a high volume of inbound customer calls
• Provide accurate information and timely resolution to enquiries
• Navigate multiple systems while maintaining call quality and accuracy
• Record and update customer information
• Escalate complex matters where required
• Deliver a consistently high level of customer service

About You

• Previous contact centre experience is essential
• Demonstrated experience handling high-volume inbound calls
• Strong communication and active listening skills
• Ability to build rapport and manage challenging conversations
• High attention to detail and data entry accuracy
• Comfortable working in a fast-paced environment
• Strong problem-solving skills and ability to follow processes

What's On Offer

• Opportunity to work with a leading organisation in its field
• Supportive and collaborative team environment
• Comprehensive training provided
• Competitivesalary package