Sales Coordinator / Order Processing Coordinator / Sales Support Administrator

3C Consulting Group; Melbourne; On-site; AUD 65,000 - 79,000; Full time

Job summary

3C Consulting Group is seeking a Sales Support & Order Processing Coordinator in Melbourne. You will own the end-to-end order process, liaising with Account Managers, customers, suppliers and warehouses to ensure accurate orders and timely deliveries.

The role emphasises high organisation, proactive problem-solving and strong communication, with a stable, full-time onsite schedule and opportunities for professional growth.

Qualifications

• Experience in sales administration, coordination or order processing.
• Building, construction, trade or commercial sales experience is valued.
• Highly organized with attention to detail and accuracy.
• Able to manage multiple tasks in a fast-paced environment.
• Based in Melbourne with Australian working rights.

Responsibilities

• Coordinate end-to-end sales order process from PO approval to delivery.
• Manage multiple orders simultaneously with accurate product, pricing, quantity and delivery details.
• Update quotes, pricing, sales orders and account information across internal systems.
• Coordinate deliveries and monitor stock availability, back-orders, lead times and delivery schedules.
• Respond to customer enquiries about orders, products, pricing, availability and delivery timeframes.
• Provide day-to-day administrative and sales support to Account Managers and their customer accounts.
• Assist the wider sales team with general administration and workload management.

Skills

Sales administration

Order processing

Coordination

Communication

Tools

CRM software

ERP systems

MS Office

Job description

Overview

Our client is a highly recognised Australian household name with a long-standing presence across the country. A major supplier to the building and construction industry, they work with leading builders, developers and commercial businesses, partnering with some of the world's most recognised brands across appliances, bathroomware and related product categories. With an established reputation for quality, reliability and strong industry relationships, they play an important role in supporting residential and commercial projects across Australia. Due to continued team growth and internal career progression, our client is now seeking an experienced Sales Support & Order Processing Coordinator to join their established team. This is an excellent opportunity for someone with a background in sales administration, sales support or order management who enjoys working in a fast-paced environment and taking ownership of the entire sales order process, from the point of purchase order approval through to final delivery.You'll play an integral role in supporting the daily sales operations, coordinating customer orders from approval through to final delivery. Working closely with Account Managers, customers, suppliers, warehouse teams and internal departments, you'll ensure orders are processed accurately, deliveries are coordinated efficiently and any issues are followed through to resolution.

Highlights

Permanent, full time, onsite role | Mon to Fri, 8:30am to 5pm | 40 hrs per week | No weekends or overtime

Up to $72K + Super ($80,640 p.a salary package), depending on the role, skills and relevant experience*

Fantastic employee benefits including product discounts, weekly pay and regular salary reviews

Port Melbourne location with FREE onsite parking and easy access to public transport

Highly regarded national household name, partnering with leading global brands and major customers

Genuine career progression, full training and ongoing professional development

Xmas/NY company shutdown (Closed: Thurs 24/12/2026. Reopen: Mon 11/01/2027)

Responsibilities

Coordinate the end-to-end sales order process, from approved Purchase Order through to final delivery to the customer.

Manage multiple orders simultaneously, ensuring all product, pricing, quantity and delivery details are accurate.

Update and maintain customer quotes, pricing, sales orders and account information across internal systems.

Coordinate deliveries and monitor stock availability, back-orders, lead times and delivery schedules.

Proactively monitor outstanding orders and follow up on potential delays, discrepancies or delivery issues.

Liaise with suppliers, warehouses and internal teams to coordinate stock movements, order updates and deliveries.

Manage order amendments, cancellations, returns, credits, damaged goods and incorrect deliveries, ensuring issues are resolved promptly.

Respond to customer enquiries relating to orders, products, pricing, availability and delivery timeframes.

Assist with account and invoice queries, working alongside the Finance team where required.

Maintain up-to-date knowledge of product ranges, pricing, promotions and stock availability.

Manage shared inboxes and action customer and Account Manager enquiries via phone and email.

Provide day-to-day administrative and sales support to Account Managers and their customer accounts.

Assist the wider sales team with general administration, customer enquiries, workload management and account coverage as required.

About YOU

Relevant experience in sales administration, coordination, sales support and/or order processing.

Building, construction, trade or commercial sales experience is highly regarded, but not essential

Highly organised with excellent attention to detail and accuracy

Able to manage multiple tasks and competing priorities in a fast paced environment

Confident communicator when dealing with customers, suppliers and colleagues by phone and email

Proactive, solutions focused and able to take ownership of tasks through to completion

Tech savvy with the ability to learn new systems and software quickly

Reliable team player with a positive attitude and willingness to support others

MUST be based in Melbourne with full, unlimited and unrestricted Australian working rights (Australian/NZ Citizen, PR, or valid visa)

Salary may be reviewed at a six (6) month probation review depending on performance and productivity and is at the discretion of the Client.