Experienced Customer Service Officer | Remote Permanent Part Time

ifindtalent; Sydney; Remote; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Remote working

Onsite training in Sydney CBD

Development opportunities

Job summary

ifindtalent is seeking a friendly, proactive Customer Service Officer to join a national law firm from a remote location. You’ll be the first point of contact for prospective clients, manage high-volume inquiries, gather information, and guide applicants through the enquiry process with professionalism and empathy.

The role is part-time (minimum 20 hours per week), remote after onsite training in the Sydney CBD, with a rotating schedule that includes Saturdays.

Qualifications

• 1-2 years' experience in a high-volume call centre or similar role.
• Excellent verbal and written communication.
• Strong attention to detail and the ability to accurately capture information.

Responsibilities

• Handle a high volume of inbound calls and respond to prospective client enquiries.
• Make outbound calls to website enquiries and referral leads.
• Gather information, ask questions and complete detailed enquiry forms.

Skills

Telephone etiquette

Verbal communication

Written communication

Attention to detail

Organisation

Customer service

Adaptability

Microsoft Office

Tools

Salesforce

CRM systems

Job description

Experienced Customer Service Officer | Remote Permanent Part Time

Do you thrive in a fast-paced, high-volume call centre environment where every interaction makes a difference?

We are seeking personable, proactive and organised Customer Service Officers to join a growing national Law Firm. As the first point of contact for prospective clients, you'll play an important role in creating a positive first impression, gathering important information and guiding individuals through the enquiry process with professionalism and empathy.

The Opportunity

This is a part-time, remote-based position offering a minimum of 20 hours per week, with a rotating roster covering extended business hours and Saturdays.

• Monday & Friday: 12.00pm - 8.00pm
• Tuesday - Thursday: 4.00pm - 8.00pm
• Saturday: 9.00am - 5.00pm

Do you thrive in a fast-paced, high-volume call centre environment where every interaction makes a difference?

We are seeking personable, proactive and organised Customer Service Officers to join a growing national Law Firm. As the first point of contact for prospective clients, you'll play an important role in creating a positive first impression, gathering important information and guiding individuals through the enquiry process with professionalism and empathy.

The Opportunity

This is a part-time, remote-based position offering a minimum of 20 hours per week, with a rotating roster covering extended business hours and Saturdays.

Roster availability

• Monday & Friday: 12.00pm - 8.00pm
• Tuesday - Thursday: 4.00pm - 8.00pm
• Saturday: 9.00am - 5.00pm

The successful candidate will participate in a rotating roster across these operating hours. Initial training will be conducted onsite, Sydney CBD, before transitioning to remote working arrangements.

What's On Offer?

• Part-time hours with a minimum commitment of 20 hours per week.
• Remote working following successful onsite training.
• Opportunity to join an established national organisation with over 30 years of success.
• Supportive and collaborative team environment.
• Ongoing learning and development opportunities.
• A rewarding opportunity to make a genuine difference through every client interaction.

Key Responsibilities

• Manage a high volume of inbound calls and respond to prospective client enquiries.
• Proactively make outbound calls to website enquiries and referral leads.
• Gather relevant information, ask appropriate questions and accurately complete detailed enquiry forms.
• Ensure all enquiry information is accurate, professionally documented and submitted for internal review.
• Follow up outstanding enquiries, obtain additional information and communicate next steps to prospective clients.
• Maintain accurate records of client interactions, enquiry updates and follow-up activities within internal systems.
• Identify and elevate issues impacting the client experience or operational efficiency.
• Work collaboratively with the wider team to achieve service standards and individual and team KPIs.

You'll ideally bring:

• 1-2 years' experience in a high-volume call centre, inbound/outbound customer service or phone-based role.
• A confident and professional telephone manner with the ability to quickly build rapport.
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to accurately capture information while managing phone conversations.
• A genuine passion for customer service and helping people.
• Excellent organisational skills and the ability to manage competing priorities.
• A proactive, adaptable and positive attitude.
• Confidence using Microsoft Office and various computer systems.

Previous legal industry experience is advantageous but not essential. Exposure to Salesforce or similar CRM platforms will be highly regarded.