Sales Support Officer

Trade Counter Sales; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Trade Counter Sales in Scoresby, Melbourne, is seeking a Sales Support Officer to act as the vital link between customers, sales, and service teams, delivering exceptional support and building strong customer relationships.

This varied role covers customer service, sales support, administration and data analysis. It is a 12-month contract with strong potential for extension, working full-time, Monday to Friday (9:00am–5:00pm). No weekend work or overtime expectations.

Qualifications

• Previous experience in Customer Service, Sales Support, or a similar role.
• A confident, professional communication style.
• Intermediate Excel skills and solid computer literacy.
• Excellent organisation and attention to detail.
• Ability to thrive in a fast-paced environment.
• SAP experience is highly regarded but not essential.

Responsibilities

• Delivering exceptional customer service via phone and email.
• Assisting customers with product and service enquiries.
• Providing basic troubleshooting and technical support.
• Supporting the sales team with enquiries, follow-ups, and coordination.
• Maintaining accurate customer records within the CRM system.
• Analysing and reporting on customer and sales data.
• Working towards first-contact resolution wherever possible.
• Managing and responding to tasks within agreed timeframes.

Skills

Customer Service

Sales Support

Communication

Problem Solving

Attention to Detail

Time Management

Tools

Excel

SAP

Job description

About the company:

This is your chance to step into a role with a global industry leader known for innovation, quality and an outstanding customer experience. Based in Scoresby, you'll join a high-performing team where your contribution is valued, your development is encouraged and your career can truly grow. If you're customer-focused, commercially minded and love solving problems, this could be the opportunity you've been waiting for.

About the role:

As a Sales Support Officer, you'll be the vital link between customers, sales, and service teams. You'll deliver exceptional support, build strong customer relationships, and help drive outstanding customer experiences from start to finish. This is a varied role combining customer service, sales support, administration, and data analysis, perfect for someone who enjoys wearing multiple hats and making an impact. This position is initially a 12-month contract with strong potential for extension, working full-time, Monday to Friday (9:00am–5:00pm). Enjoy true work-life balance with no weekend work and no overtime expectations.

What You'll Do:

• Delivering exceptional customer service via phone and email
• Assisting customers with product and service enquiries
• Providing basic troubleshooting and technical support
• Supporting the sales team with enquiries, follow-ups, and coordination
• Maintaining accurate customer records within the CRM system
• Analysing and reporting on customer and sales data
• Working towards first-contact resolution wherever possible
• Managing and responding to tasks within agreed timeframes

What You'll Need:

• Previous experience in Customer Service, Sales Support, or a similar role
• A confident, professional communication style
• Strong problem-solving and relationship-building skillsIntermediate Excel skills and solid computer literacy
• Excellent organisation and attention to detail
• The ability to thrive in a fast-paced environment
• SAP experience (highly regarded but not essential)

Why Join:

• Work for a globally recognised market leader
• Ongoing training and professional development
• Genuine opportunities for career progression
• Attractive employee discounts
• Free onsite parking
• Supportive and collaborative team culture

If you're looking for more than just a job and want to build your career with a global growing company, we'd love to hear from you.