SaaS Onboarding Consultant: Governance & Delivery

RecordPoint; Darwin; On-site; AUD 125,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave

4 weeks annual leave

Employee Share Options

Job summary

RecordPoint is seeking an Onboarding Consultant in Australia to drive the day‑to‑day onboarding motions, connect customer data estates, deploy connectors and generate inventory visibility consistent with standard playbooks. You will facilitate governance workshops, map stakeholders, and ensure delivery artifacts meet quality standards.

You will work within a structured delivery framework, collaborating with Customer Success Managers and product teams to translate business needs into scalable

Qualifications

• 5-7 years experience in SaaS implementation, onboarding or information management delivery.
• 5-7 years experience in records management practice and governance.
• 5+ years in a client-facing consulting or advisory capacity.

Responsibilities

• Lead onboarding work packages from charter to first value delivery.
• Confirm connector inventory and deploy per playbooks.
• Produce inventory visibility outputs and milestone reports.
• Coordinate deployment blockers with customer and onboarding lead.
• Facilitate governance charter workshops with customers.
• Support stakeholder mapping and accountability with the CSM.
• Maintain onboarding activity registers and secure sign-offs at milestones.

Skills

SaaS delivery

Onboarding

Records management

Stakeholder management

Client-facing

Documentation

Communication

Playbooks

Connector deployment

ROI articulation

Education

Records Management Certification

Tools

Microsoft 365

SharePoint

Exchange

Job description

RecordPoint is seeking an Onboarding Consultant in Australia to drive the day‑to‑day onboarding motions, connect customer data estates, deploy connectors and generate inventory visibility consistent with standard playbooks. You will facilitate governance workshops, map stakeholders, and ensure delivery artifacts meet quality standards.

You will work within a structured delivery framework, collaborating with Customer Success Managers and product teams to translate business needs into scalable