SaaS Onboarding & Governance Consultant

RecordPoint; Albury City; Híbrido; AUD 125 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work arrangements

Generous parental leave

4 weeks annual leave

Employee share options

Resumo da oferta

RecordPoint is seeking an Onboarding Consultant to translate our value promise into reality for customers. You will lead onboarding work packages, connect customer data estates, deploy connectors, and drive first value using standard playbooks.

The role requires 5+ years in SaaS onboarding or information governance, strong stakeholder management, and the ability to tailor configurations to regulatory needs. We offer flexible work, generous leave, and employee share options.

Qualificações

• 5-7 years experience in SaaS implementation, onboarding, or information management delivery.
• 5-7 years experience in records management standards and governance.
• 5+ years in a client-facing consulting or advisory capacity.
• Hands-on experience with connector deployment, metadata configuration, or integration tooling.
• Ability to translate business goals into configurable, scalable solutions.

Responsabilidades

• Lead onboarding work packages from charter to first value delivery.
• Confirm connector inventory and deploy according to the connector deployment playbook.
• Produce inventory visibility outputs and milestone reports.
• Coordinate deployment blockers with the customer and onboarding lead.
• Prepare and facilitate the governance charter workshop with the customer, using the standard template.
• Produce the initial Governance & RM Charter document with customer inputs.
• Support the CSM with stakeholder mapping and accountability confirmation.
• Maintain the onboarding activity register and ensure customer sign-off at each stage milestone.
• Assist with the preparation for Gate 1 (Deployment Readiness) evidence package for Onboarding Lead review.
• Produce first value evidence for Gate 2 (First Value Achieved) sign-off.
• Ensure artifacts are complete, accurate, and up to template standards before gate submission.
• It is expected that customers will required additional configuration, which will be delivered post Gate 2.
• Lead non-standard configuration delivery directly, or support customer/partner-led delivery, to RecordPoint quality standards.
• Contribute to RecordPoint's standard solution designs, ensuring designs are scalable, maintainable, and aligned to records management and information governance best practice.

Conhecimentos

SaaS onboarding

Client-facing consulting

Information governance

Metadata configuration

Connector deployment

Stakeholder management

Formação académica

Records Management Certification

Ferramentas

Microsoft 365

SharePoint

Exchange

Descrição da oferta de emprego

RecordPoint is seeking an Onboarding Consultant to translate our value promise into reality for customers. You will lead onboarding work packages, connect customer data estates, deploy connectors, and drive first value using standard playbooks.

The role requires 5+ years in SaaS onboarding or information governance, strong stakeholder management, and the ability to tailor configurations to regulatory needs. We offer flexible work, generous leave, and employee share options.