Registered Training Organisation Administrator

Australian Concert & Entertainment Security; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Competitive salary

Career growth in education

Job summary

Australian Concert & Entertainment Security – Sydney NSW is seeking a highly organised Administrator to manage enrolments, registrations and records across government portals and the SMS, ensuring regulatory compliance and an exceptional student experience.

You will issue qualifications and certificates, support trainers with course logistics, and maintain accurate records while working in a fast-paced team environment.

Qualifications

• Minimum 2 years experience in an RTO Administration role.
• Intermediate to advanced Microsoft Office skills.
• Experience with RTO systems – Ready Student/VETtrak (desirable).
• Strong attention to detail and ability to manage competing priorities.
• Excellent communication skills and customer service skills.

Responsibilities

• Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
• Issuing qualifications, statements of attainment and certificates
• Ensuring compliance with regulatory requirements
• Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
• Supporting trainers with course logistics, classroom set-up and course resources
• Maintaining training room presentation and escalating facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required to meet organisational needs.

Skills

Attention to detail

Customer service

Communication skills

Organisational skills

Teamwork

Tools

Microsoft Office

RTO systems (Ready Student/VETtrak)

Job description

Registered Training Organisation Administrator

Australian Concert & Entertainment Security – Sydney NSW

Affirm Training is a nationally recognised Registered Training Organisation (RTO) dedicated to delivering high-quality training and assessment services. Our mission is to provide outstanding learning outcomes for students while maintaining the highest standards of compliance and integrity.

Affirm Training is a nationally recognised Registered Training Organisation (RTO) dedicated to delivering high-quality training and assessment services. Our mission is to provide outstanding learning outcomes for students while maintaining the highest standards of compliance and integrity.

About the Role

We are seeking a highly organised and detail-oriented Administrator to join our team. You will be the engine behind our training operation, keeping enrolments running smoothly, ensuring compliance with regulatory frameworks, and delivering an exceptional experience for students and trainers.

Key Responsibilities

• Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
• Issuing qualifications, statements of attainment and certificates
• Ensuring compliance with regulatory requirements
• Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
• Supporting trainers with course logistics, classroom set-up and course resources
• Maintaining training room presentation and escalating facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required to meet organisational needs.

About You

• Minimum 2 years experience in an RTO Administration role
• Intermediate to advanced Microsoft Office Skills
• Experience with RTO systems – Ready Student/VETtrak (desirable)
• Strong attention to detail and ability to manage competing priorities
• Excellent communication skills and customer service skills
• Proactive, reliable and capable of working in a fast-paced environment
• Ability to work both independently and as part of a collaborative team.

Why Join Us?

• Be part of a supportive and professional team committed to quality training
• Opportunity to grow your career in the education and training sector
• Flexible and collaborative work environment
• Competitive salary package based on experience.

If you are a compliance-focused professional who takes pride in accuracy, quality, and continuous improvement, we would love to hear from you.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs — we build long-term careers within a company that is redefining what security looks like in a digital world.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup does not accept referrals from recruitment agencies.