RTO Administrator — Enrolments & Compliance

Australian Concert & Entertainment Security; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Australian Concert & Entertainment Security – Redfern NSW is seeking an organised Administrator to manage enrolments, records and compliance across government portals and the SMS. You will support trainers, handle certificates, and provide frontline service to students and staff.

The role requires at least 2 years in an RTO administration role, strong Microsoft Office skills, and familiarity with Ready Student or VETtrak is a plus.

Qualifications

• Minimum 2 years experience in an RTO Administration role.
• Availability to work weekday and weekends.
• Intermediate to advanced Microsoft Office skills.
• Experience with RTO systems – Ready Student/VETtrak (desirable).
• Strong attention to detail and ability to manage competing priorities.
• Excellent communication skills and customer service skills.
• Proactive, reliable and capable of working in a fast-paced environment.
• Ability to work both independently and as part of a collaborative team.

Responsibilities

• Managing student enrolments, registrations, and records across multiple government portals and the student management system (SMS)
• Issuing qualifications, statements of attainment and certificates
• Ensuring compliance with regulatory requirements
• Providing front-line customer service to students, trainers, and stakeholders via phone, email and in person
• Supporting trainers with course logistics, classroom set-up and course resources
• Maintaining training room presentation and escalating facilities issues to the RTO Manager
• Carry out ad hoc tasks and requests as required to meet organisational needs.

Skills

Microsoft Office

Communication skills

Customer service

Attention to detail

Tools

Ready Student

VETtrak

Job description

Australian Concert & Entertainment Security – Redfern NSW is seeking an organised Administrator to manage enrolments, records and compliance across government portals and the SMS. You will support trainers, handle certificates, and provide frontline service to students and staff.

The role requires at least 2 years in an RTO administration role, strong Microsoft Office skills, and familiarity with Ready Student or VETtrak is a plus.