Rostering Support Lead

Achieve Australia; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging options

Car leasing

Free personal and financial counseling

Job summary

Achieve Australia is seeking a Roster Support Lead to guide the Roster Support team in maintaining safe, effective staffing levels across services and ensuring real-time roster management, vacancy coordination and roster changes align with funding and service needs. The role focuses on compliance, cost efficiency, and service continuity while supporting participants and staff.

Applicants should have strong rostering, scheduling and HR knowledge and be able to manage a 5am–11pm live roster

Qualifications

• 3+ years’ experience in leading a small team in a similar role.
• Experience with rostering, workforce management or time and attendance systems.
• Well-developed rostering / scheduling / workforce or resource planning skills.
• Demonstrated knowledge of Human Resources practices and industrial award principles.
• Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivery of services.
• Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
• Well-developed organisational and time management skills including the ability to prioritise a demanding workload; and
• Advanced computer literacy e.g. MS Office and Excel.

Responsibilities

• Lead, coach and develop Roster Support Officers to achieve service, quality and productivity outcomes and act as the primary escalation point for complex staffing issues, service risks, workforce shortages and roster exceptions.
• Ensure effective Roster Support Officer staffing to maintain the live roster from 5am to 11pm, including extended weekend coverage.
• Conduct reviews to ensure roster changes are managed consistently and accurately.
• Manage and allocate workloads and monitor team performance.
• Ensure the team allocating shifts to employees in a transparent, fair and consistent manner, without bias and favouritism.
• Assist in developing and maintaining 24-hour rosters in the rostering system to ensure adequate staffing level within NDIS funding parameters.
• Ensure confirmed roster changes are communicated clearly to staff, service leaders and other relevant stakeholders by designing and implementing appropriate processes to facilitate.
• Allocating and backfilling resources within a limited timeframe due to unforeseen or unplanned circumstances.

Skills

Leadership

Rostering

Workforce management

HR practices

Communication

Time management

MS Office & Excel

Job description

Join our Roster Support team to lead, coach and develop Roster Support Officers to ensuring roster practices are compliant and cost effective.

31st August, 2026

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

The Roster Support Lead is responsible for leading the Roster Support team to ensure the live operational roster maintains safe and effective staffing levels across services on a day-to-day basis. The role oversees real-time roster management, vacancy coordination, workforce allocation and roster change activities to support service continuity, participant outcomes and operational performance, while ensuring roster practices are compliant, responsive and cost-effective.

Role Responsibilities:

• Lead, coach and develop Roster Support Officers to achieve service, quality and productivity outcomes and act as the primary escalation point for complex staffing issues, service risks, workforce shortages and roster exceptions.
• Ensure effective Roster Support Officer staffing to maintain the live roster from 5am to 11pm, including extended weekend coverage.
• Conduct reviews to ensure roster changes are managed consistently and accurately.
• Manage and allocate workloads and monitor team performance.
• Ensure the team allocating shifts to employees in a transparent, fair and consistent manner, without bias and favouritism.
• Assist in developing and maintaining 24-hour rosters in the rostering system to ensure adequate staffing level within NDIS funding parameters.
• Ensure confirmed roster changes are communicated clearly to staff, service leaders and other relevant stakeholders by designing and implementing appropriate processes to facilitate.
• Allocating and backfilling resources within a limited timeframe due to unforeseen or unplanned circumstances.

31st August, 2026

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

The Roster Support Lead is responsible for leading the Roster Support team to ensure the live operational roster maintains safe and effective staffing levels across services on a day-to-day basis. The role oversees real-time roster management, vacancy coordination, workforce allocation and roster change activities to support service continuity, participant outcomes and operational performance, while ensuring roster practices are compliant, responsive and cost-effective.

Role Responsibilities:

• Lead, coach and develop Roster Support Officers to achieve service, quality and productivity outcomes and act as the primary escalation point for complex staffing issues, service risks, workforce shortages and roster exceptions.
• Ensure effective Roster Support Officer staffing to maintain the live roster from 5am to 11pm, including extended weekend coverage.
• Conduct reviews to ensure roster changes are managed consistently and accurately.
• Manage and allocate workloads and monitor team performance.
• Ensure the team allocating shifts to employees in a transparent, fair and consistent manner, without bias and favouritism.
• Assist in developing and maintaining 24-hour rosters in the rostering system to ensure adequate staffing level within NDIS funding parameters.
• Ensure confirmed roster changes are communicated clearly to staff, service leaders and other relevant stakeholders by designing and implementing appropriate processes to facilitate.
• Allocating and backfilling resources within a limited timeframe due to unforeseen or unplanned circumstances.

To be successful in this role, you will need:

• 3+ years’ experience in leading a small team in a similar role
• Demonstrated experience working with rostering, workforce management or time and attendance systems, reporting capabilities, management of queues and activity/routing/overflow, etc
• Well-developed rostering / scheduling / workforce or resource planning skills.
• Demonstrated knowledge of Human Resources practices and industrial award principles.
• Ability to build and maintain trust and confidence of stakeholders through building rapport, consistent performance and delivery of services.
• Demonstrated customer focused communication skills incorporating the abilities of courtesy, diplomacy, and confidentiality.
• Well-developed organisational and time management skills including the ability to prioritise a demanding workload; and
• Advanced computer literacy e.g. MS Office and Excel.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

We want to meet the best candidates for our jobs. Please email [e-mail] or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

What reasonable adjustments can we make to our recruitment process to welcome you?

We want to meet the best candidates for our jobs. Please email [e-mail] or call us on 02 9066-5550 to discuss any reasonable adjustments we can make so you can take part in our recruitment process and/or visit one of our sites.

Role description – If you would like a copy of the role description, please email our team on [e-mail]

About Achieve: visit our website on www.achieveaustralia.org.au to learn more about us.

Do you have any questions about this role or need any support applying for the role? email [e-mail] or call 0490397499 and we will be in contact with you.