Rostering Coordinator

Carechoice Pty; Australia; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Wellbeing support

Job summary

CareChoice is seeking a motivated Rostering Coordinator to join the Coordination Team. You will coordinate frontline workforce rosters, ensure optimal coverage for clients, and build strong relationships with staff and clients in a fast-paced environment.

The role offers a 6 Month Fixed-Term Contract with an ASAP start and a hybrid work arrangement (2 days in Mulgrave Head Office/3 days working from home). Join a values-driven team focused on person-centred care and staff wellbeing.

Qualifications

• Experience in customer service, rostering or care coordination is preferred.
• Ability to coordinate staff rosters and respond to scheduling needs.
• Strong communication and interpersonal skills.
• Proficient in MS Word and Excel; Salesforce experience regarded.
• Availability to work during the Christmas period.

Responsibilities

• Coordinate and manage staff rosters to ensure appropriate coverage.
• Respond promptly to staffing and scheduling needs.
• Build and maintain relationships with care staff, clients and stakeholders.
• Problem-solve staffing and operational challenges while maintaining confidentiality and integrity.

Skills

Rostering

Customer service

Staff coordination

Communication skills

Relationship management

Tools

Microsoft Word

Excel

Salesforce

Job description

Job Description

We are looking for a motivated, organised, and people-focused Rostering Coordinator to join the CareChoice Coordination Team!

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, coordinating rosters and making a meaningful difference in the lives of our clients.

About CareChoice

CareChoice is a NDIS and TAC/ WorkSafe registered disability services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values

Our philosophy of service provision is based upon our values of:

• People, First
• Brilliant Together
• Bring Our Best. Always
• Relentless Optimism

Benefits & Culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you'll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

• Access to your pay as you earn it via our financial wellbeing partner
• Employee Pathways Scholarships
• Employee Support Fund
• Free ongoing training and development
• Paid Pregnancy loss leave for either parent
• Flexible work options
• A number of employee wellness platforms including EAP, free flu shots and travel discounts
• Discounts with several department store retailers, events & entertainment, home & technology
• Further discounts with groceries & beverages, shopping & fashion, sports & leisure, fuel and transport
• Car, health insurance and energy benefits
• Monthly & Annual Recognition & Reward for Employee of the Month
• Service Recognition & Reward Program
• Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

About the role

As a Rostering Coordinator, you will play an important role in ensuring our clients receive the right support, from the right people, at the right time.

You will be responsible for coordinating our frontline workforce, managing rosters and ensuring appropriate coverage for our clients. You will also identify and allocate suitably skilled staff based on individual client requirements, while building strong relationships with both clients and team members.

What we can offer

• 6 Month Fixed-Term Contract
• ASAP Start
• 9:00am-5:00pm Monday to Friday (Full-Time)
• Hybrid Work Arrangement (2 days in Mulgrave Head Office/3 days WFH)
• Working within a supportive and collaborative team environment
• A rewarding role where your work directly contributes to quality client care

Key Responsibilities

• Coordinate and manage staff rosters to ensure appropriate coverage
• Respond promptly and effectively to staffing and scheduling needs
• Build and maintain relationships with care staff, clients and key stakeholders
• Problem-solve staffing and operational challenges as they ariseMaintain a high level of professionalism, confidentiality and integrity in all aspects of the role

Requirements

• Experience in customer service, specifically in rostering or care coordination preferred
• Excellent verbal and written communication skills
• Strong interpersonal, negotiation and relationship management skills
• A willingness and enthusiasm to learn and take on new challenges
• Excellent problem-solving skills, with the ability to prioritise competing tasks and meet deadlines
• Proficiency in Microsoft Word and Excel - Salesforce experience is highly regarded
• Availability to work over the Christmas Holiday period is necessary