Administrative / Employment Support Officer (Warehouse)

Achieve Australia; Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Car leasing

Free personal and financial counseling

Paid leave and flexible work

Wellness programs

Induction and frontline training

Promotions from within

Job summary

Achieve Australia is seeking an Administrative / Employment Support Officer to assist a team in a warehouse setting, focusing on supporting employees with disability to develop skills and independence. The role involves hands-on guidance, training, and day-to-day operational support on site in Newington.

You will coordinate employment terms, NDIA/NDIS considerations, and facilitate on-the-job training while keeping accurate records and ensuring compliance with NDIA and Achieve Australia

Qualifications

• Knowledge and experience working with people who have a disability or barriers to employment.
• Understanding of the NDIS and DES programs and their impact on employment opportunities.
• Ability to support, guide, coordinate and troubleshoot responses for diverse employees.
• Experience delivering on-the-job training and broader workplace training.
• Commitment to high standard customer service and supportive supervision.

Responsibilities

• Assist with employment support for a team in a warehouse environment.
• Support terms of employment including NDIA/NDIS matters, contracts, rosters and duties.
• Coordinate work analysis, document progress, and maintain employee files.
• Assist DES employees with employment outcomes and liaise with Employment Agencies as needed.
• Keep documentation compliant and up to date per NDIA and Achieve Australia requirements.
• Coordinate and provide on-the-job training to enhance workplace abilities and independence.

Skills

Disability employment experience

NDIS/DES knowledge

People coordination

Training delivery

Customer service

Job description

Administrative / Employment Support Officer (Warehouse)

Provide administrative support to a team of employees to effectively work within a warehouse environment.

12th August, 2026

Working at Achieve is more than just a job.

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

This is a hands‑on role supporting employees with disability in a warehouse environment. You will work alongside employees on the floor, providing guidance, training, and day‑to‑day support to help them build skills and succeed at work.

The role is to provide support, training and direction to supported and Disability Employment Service (DES) funded employees to develop their skills, maximise their independence, and achieve job satisfaction, whilst also providing assistance with the day‑to‑day operations of the warehouse. This is an on‑site role is based in Newington.

Role Responsibilities:

• Assist with providing employment support work to a team of employees to effectively work within a warehouse environment.
• Assist supported employees with assistance regarding terms of employment including individual NDIS plans and NDIA funding outcomes, their employment contracts, workplace rosters and workplace duties.
• Coordinate work analysis and assessment processes for employees, documenting work assessments and progress for each employee, maintaining file records within Achieve Australia’s data systems for employees.
• Provide DES employees with assistance regarding their terms of employment including their employment outcomes and reporting requirements, employment contracts, workplace roster and workplace duties and liaising with Employment Agencies as required.
• Coordinate with all relevant documentation and associated processes for supported employees is maintained up to date, compliant, accurate and correct; and are in line with NDIA and Achieve Australia requirements.
• Coordinate and provide ‘on‑the‑job’ training for employees to enhance workplace abilities, skills and enable employees to be able to work independently.

To be successful in this role, you will need:

• Knowledge and experience with people who have a disability and/or barrier to employment.
• Knowledge of the workings of the NDIS and DES as these programs impact on and compliment the maximising of employment opportunities for people with a disability or barriers to employment.
• Demonstrated ability to work with a diverse group of employees, supporting and guiding the employees, coordinating, and troubleshooting responses to workplace incidents, concerns or ‘when things go wrong’ for these individuals.
• Experience in delivering training – on the job (work to be done etc.) and broad‑based workplace training (procedures etc.)
• Knowledge and understanding of the critical importance of providing high standard customer service.
• Demonstrated ability to coordinate and supervise people.

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

Accessibility and more information:

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

Should you required any additional information or support, or experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at [e-mail] or call 02 9066-5500.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.auApply For Job