Rostering & Operations Coordinator

Accomplished Choice Solutions Pty Ltd; Newcastle; On-site; AUD 39,000 - 61,000; Part time

Benefits offered by this job

Flexible part-time role

Autonomous ownership of operational f​

Supportive leadership

Job summary

Accomplished Choice Solutions Pty Ltd – Newcastle NSW is seeking a part-time Rostering & Operations Coordinator to manage ShiftCare and workforce scheduling for NDIS services in Newcastle. The role emphasizes autonomy, problem-solving, and ownership of operational outcomes in a fast-paced environment.

The position is 3-4 days per week with flexible scheduling, offering a balance of independence and team support.

Qualifications

• Advanced, demonstrated experience using ShiftCare (essential).
• Experience in rostering, scheduling or workforce coordination.
• Experience working within disability, community, aged care or human services.
• Ability to work independently and manage competing priorities.
• Excellent communication and relationship-building skills.
• Strong attention to detail and organisational skills.
• Understanding of the NDIS and person-centred service delivery (desirable).

Responsibilities

• Maintain and support the effective use of ShiftCare across the organisation, ensuring participant supports are accurately planned and delivered.
• Respond to support worker enquiries and assist with day-to-day rostering and administrative matters.
• Review and maintain organisational policies, procedures and operational documentation to support compliance and best practice.
• Provide administrative and operational support to assist the effective delivery of services.

Skills

ShiftCare

Rostering

Scheduling

Disability sector

Communication

Organisation

Tools

ShiftCare

Job description

Accomplished Choice Solutions Pty Ltd – Newcastle NSW

Rostering & Operations Coordinator (NDIS Services) | Part-Time | Newcastle

We are seeking an experienced and highly organised Rostering & Operations Coordinator to join Accomplished Choice Solutions (ACS) on a part-time basis.

This is a key operational role with a primary focus on workforce scheduling, ShiftCare administration, and supporting the smooth delivery of services to NDIS participants. The successful candidate will enjoy working autonomously, solving problems, and taking ownership of outcomes in a fast-paced and rewarding environment.

This part-time position is expected to be 3-4 days per week, with flexibility to be discussed with the successful applicant.

Key Responsibilities

• Maintain and support the effective use of 'ShiftCare' across the organisation, ensuring participant supports are accurately planned and delivered.
• Respond to support worker enquiries and assist with day-to-day rostering and administrative matters.
• Review and maintain organisational policies, procedures and operational documentation to support compliance and best practice.
• Provide administrative and operational support to assist the effective delivery of services.

About You

You are a proactive and organised professional who thrives in a role where initiative, accountability and problem-solving are valued. This role is ideal for someone who enjoys working autonomously, taking ownership of operational outcomes, and becoming the organisation's go‑to expert in 'ShiftCare' and workforce scheduling.

You will have:

• Advanced, demonstrated experience using ShiftCare (essential)
• Previous rostering, scheduling or workforce coordination experience
• Experience working within disability, community, aged care or human services
• The ability to work independently and manage competing priorities
• Excellent communication and relationship-building skills
• Strong attention to detail and organisational skills
• A solutions‑focused approach and willingness to continuously improve systems and processes
• An understanding of the NDIS and person‑centred service delivery (desirable)

Why Join ACS?

• Part‑time role offering flexibility and work‑life balance
• Autonomous position with the opportunity to take ownership of key operational functions
• Supportive and approachable leadership team
• Opportunity to contribute ideas and improve systems and processes
• Make a meaningful difference in the lives of people living with disability

Remuneration

SCHADS Award Level 3, dependent on qualifications and experience.

For enquiries please contact Alana Rawlinson at ACS during business hours.