ROSTERING COORDINATOR (immediate start)

Simply Helping; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive pay and company culture

On-site office at Gladstone Park

Job summary

Simply Helping – Central & Northern Melbourne is seeking a dedicated Coordinator to manage rostering and scheduling for clients and support workers. The role is office-based at Gladstone Park with potential 0.8 FTE and an on-call rotation to cover after-hours needs.

You will coordinate client requirements, maintain accurate staff records, and liaise with families to ensure services meet preferences. Strong admin skills and computer literacy are essential.

Qualifications

• Experience in rostering, scheduling or coordination for clients.
• Disability or healthcare sector experience preferred.
• Excellent attention to detail and accuracy.
• Excellent written and verbal communication.
• Calm under pressure and resourceful.
• Strong computer skills: Outlook, Excel, Word. Carelink experience bonus.

Responsibilities

• Coordinate scheduling of Support Workers according to client needs.
• Liaise with clients and families to understand requirements and communicate them to the team.
• Support care coordination and maintain accurate staff availability records.
• Monitor absenteeism and proactively address resourcing gaps.
• Collaborate with office team and broader network to ensure high-quality services.
• Maintain roster schedules in line with Schads Award.
• Assist with new client onboarding and intake.

Skills

Rostering & scheduling

Coordination

Administration

IT systems

Microsoft Office

Carelink Plus

Education

Certificate III in Administrative

Diploma in Admin (Desirable)

Tools

Carelink Plus

Job description

Option of full time or 0.8 FTE - office based role at Gladstone Park

Do you have a background in "Service Coordination and Rostering" with a natural flare for being organised and efficient?

About us…

Simply Helping – Central & Northern Melbourne, is a service provider for older adults and people living with a disability. Our vibrant office is based at the Gladstone Park shopping centre which is easily accessible from the freeway with plenty of free parking.

We are a growing, dynamic and inclusive organisation which is locally owned and operated by two professional and down to earth women. We are committed to providing an exceptional experience for our clients and team members which all starts with the office environment we create and our helpful, service focused team culture.

THE PERSON WE ARE LOOKING FOR?

You are a warm, friendly, humble person with fantastic customer service skills and can remain cool and calm under pressure. You can have effective conversations with clients and staff to coordinate & negotiate changes in services. You currently or previously have been a rosterer and can effectively manage multiple priorities, efficiently work with IT systems, create task lists which you autonomously manage and action...with accuracy and enjoyment. You love being part of a team that works together to help people to live an ordinary and meaningful life.

PLEASE NOTE: there is an after hours/ON CALL component to this role which is rotated across the team to support some of the services that occur outside of core business hours.

WHAT DOES THE DAY TO DAY OF THIS ROLE LOOK LIKE?

The successful applicant will undertake the role of being the primary coordinator of rostering shifts that occur with clients and support workers.

The main responsibilities will include;

Coordination of scheduling of Support Workers in accordance with client needs and preferences ensuring contingencies are in place and shifts are filled.

Regularly liaise with clients and their families to understand support requirements and preferences and feed this back into the Simply Helping business to ensure Support Workers are educated on needs.

Support with care coordination of our clients.

Maintain accurate records of staff availability, qualifications, preferences and use this information to inform scheduling decisions (Carelink Plus)

Monitor and manage absenteeism and impacts.

Proactively pre-empt resourcing gaps and resolve to ensure services for clients are not disrupted.

Collaborate with office team, support workers and broader network of professionals eg Support Coordinators to ensure high quality services are provided.

Understand and maintain roster schedules as per Schads Award.

Support new client onboarding and intake.

SKILL THAT WILL ENSURE YOU SUCCEED IN THE ROLE.

You have previous and proven experience in rostering, scheduling or coordination of services for clients (preferably in disability or healthcare sector).

A minimum of less than 1 year experience in rostering, scheduling or coordination is required.

Experience in disability or healthcare sector is preferred but not mandatory.

You have high attention to detail and accuracy with all tasks undertaken and love organising!

You have excellent written and verbal communication (this includes accuracy in spelling and grammar).

You are calm…. can logically think through a problem and feel confident to be resourceful to achieve an outcome.

You have excellent computer skills which include working with Microsoft office applications such as outlook, excel and word. If you have worked with Carelink this would be a big bonus but not mandatory.

You like to have fun, enjoy working in a humble and down to earth team environment which values people and progress.

(note the successful applicant must be flexible to start at 7am from Monday to Friday and be on call at times during the month - this is shared across the team).

Benefits of Joining Simply Helping:

Attractive pay rates

A wonderful, supportive, company culture which values you as an individual.

What you will need…

Experience in an administration and/or service coordination role

Experience in the NDIS/Aged Care industry (desirable but not essential)

Qualification in Administration (Cert 3 or 4 or diploma desirable but not essential)

National Police clearance (or willing to obtain one)

Working with children's check (or willing to obtain one)

NDIS worker screening (or willing to obtain one)

(note: only shortlisted candidates will be contacted).