Rostering Officer

Care & Connects; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Casual/Full-time contract

Competitive remuneration

Career progression opportunities

Learning and development

Inclusive workplace

Job summary

Care & Connects is seeking an experienced Rostering Officer to manage rosters for SIL and Community Clients in the Adelaide region, aligned with NDIS principles. The role involves coordinating with managers to meet workload and service levels, and generating accurate rosters.

Responsibilities include filling shifts promptly, monitoring client satisfaction, handling inquiries, and participating in on-call rotation.

Qualifications

• Certificate III or higher in a related field is required.
• WWC & NDIS Worker Screening is required.
• First Aid and CPR are required.
• Assistance with Medication Training is required.
• Police Check is required.
• 100 Points ID is required.

Responsibilities

• Collaborating with managers and team leaders to understand rostering requirements based on workload, service levels, and business objective.
• Developing and maintaining rosters, providing accurate and timely rosters to participants in accordance with their requirements, staff availabilities and business requirements.
• Ensure that vacant shifts are promptly filled to minimize disruptions for participants and optimize cost-effectiveness for the organisation.
• Regularly contacting clients to assess and ensure their satisfaction with the services provided.
• Delivering timely and quality client services for our Supported Independent Living (SIL) houses and Community Clients across Adelaide.
• Answering and responding to phone calls and emails.
• Being available for On-call duty on a rotational basis.
• Attending meetings and providing detailed reports.
• Managing and dealing with client enquiries in a timely and efficient way.
• Make sure that staff scheduling complies with the SCHADS Award and National Employment Standards.

Education

Certificate III or higher in a related field

WWC & NDIS Worker Screening

First Aid & CPR

Assist with Medication Training

Police Check

100 Points ID

Job description

Care & Connects was founded with the primary goal of enhancing the lives of individuals with disabilities, through genuine care and connection. Our core philosophy is prioritising the unique needs and preferences of each participant, through actively listening, building on their strengths, and ensuring that our support is reflective of a person-centered approach.

Care & Connects is an innovative NDIS provider that is dedicated to delivering the best quality support to each of our participants. To assist with this, we have a dedicated Psychosocial Disability program led by experienced Mental Health professionals, delivering Supported Independent Living (SIL) and Community Participation (CP) supports across the Adelaide region.

What we can offer

• Casual/Full-time contract is available.
• Competitive remuneration.
• An opportunity to be a part of a vibrant and multicultural team that fosters an inclusive and positive workplace environment.
• Opportunities for career progression that foster growth and develop our team.
• Learning and development opportunities to enhance your skills and knowledge in the sector and the role.

About you

We are looking for an experienced Rostering Officer with a strong understanding of the NDIS framework and dedicated to its principles.

Qualifications

• Certificate III or higher in a related field
• WWC & NDIS Worker Screening
• First Aid and CPR
• Assist with Medication Training
• Police Check
• 100 Points ID

Selection Criteria

• Availability from Monday to Friday either 8:00 a.m. to 4:00 p.m., 10:00 a.m. to 6:00 p.m., 12:00 p.m. to 8:00 p.m., and be on-call out of office hours (Rotational).
• Minimum 1 year of the experience in a similar role & industry.
• Having an understanding of theSCHADS Awardis considereddesirable.

Your tasks may include but not be limited to the following:

• Collaborating with managers and team leaders to understand rostering requirements based on workload, service levels, and business objective.
• Developing and maintaining rosters, providing accurate and timely rosters to participants in accordance with their requirements, staff availabilities and business requirements.
• Ensure that vacant shifts are promptly filled to minimize disruptions for participants and optimize cost-effectiveness for the organisation.
• Regularly contacting clients to assess and ensure their satisfaction with the services provided.
• Delivering timely and quality client services for our Supported Independent Living (SIL) houses and Community Clients across Adelaide.
• Answering and responding to phone calls and emails.
• Being available for On-call duty on a rotational basis.
• Attending meetings and providing detailed reports.
• Managing and dealing with client enquiries in a timely and efficient way.
• Make sure that staff scheduling complies with the SCHADS Award and National Employment Standards.