Rostering Officer - Aged Care & Home Support

Australian Vietnamese Women's Association Inc.; Melbourne; Remote; AUD 60,000 - 75,000; Full time

Job summary

Australian Vietnamese Women’s Association Inc. in Melbourne is seeking a dedicated Rostering and Program Support professional to manage Home Support rosters, handle schedule changes, and liaise with clients and care workers.

You will also provide computer and administration support, maintain client records, prepare service reports, and contribute to team meetings and quality improvement activities while delivering high-quality customer service in a culturally diverse setting.

Qualifications

• Relevant qualification and/or experience in customer service rostering within community services or local government.
• Knowledge of aged care, prevention and control, and promoting client independence.
• Experience delivering quality customer service and resolving challenging situations with clients from diverse backgrounds.
• Experience in community care rostering and client support.
• Familiarity with relevant rostering systems and administrative processes.

Responsibilities

• Manage Home Support rosters, including schedule changes, cancellations, leave and new client arrangements.
• Provide customer service and liaise with clients, care workers and service providers.
• Process care worker timesheets, maintain accurate client records and prepare service reports.
• Provide administrative support for community care services and client discharges.
• Collaborate with the Home Support Team on rostering, staffing and service issues.
• Maintain office systems, participate in team meetings and contribute to quality improvement activities.
• Perform other duties as required by management.

Skills

Administrative

Time management

Customer service

Communication

Cultural sensitivity

Education

Relevant qualification/experience in rostering within community services

Tools

Microsoft Office 365

Job description

Australian Vietnamese Women’s Association Inc. in Melbourne is seeking a dedicated Rostering and Program Support professional to manage Home Support rosters, handle schedule changes, and liaise with clients and care workers.

You will also provide computer and administration support, maintain client records, prepare service reports, and contribute to team meetings and quality improvement activities while delivering high-quality customer service in a culturally diverse setting.