Rostering Officer

Australian Vietnamese Women's Association Inc.; Melbourne; Remote; AUD 60,000 - 75,000; Full time

Job summary

Australian Vietnamese Women’s Association Inc. in Melbourne is seeking a dedicated Rostering and Program Support professional to manage Home Support rosters, handle schedule changes, and liaise with clients and care workers.

You will also provide computer and administration support, maintain client records, prepare service reports, and contribute to team meetings and quality improvement activities while delivering high-quality customer service in a culturally diverse setting.

Qualifications

• Relevant qualification and/or experience in customer service rostering within community services or local government.
• Knowledge of aged care, prevention and control, and promoting client independence.
• Experience delivering quality customer service and resolving challenging situations with clients from diverse backgrounds.
• Experience in community care rostering and client support.
• Familiarity with relevant rostering systems and administrative processes.

Responsibilities

• Manage Home Support rosters, including schedule changes, cancellations, leave and new client arrangements.
• Provide customer service and liaise with clients, care workers and service providers.
• Process care worker timesheets, maintain accurate client records and prepare service reports.
• Provide administrative support for community care services and client discharges.
• Collaborate with the Home Support Team on rostering, staffing and service issues.
• Maintain office systems, participate in team meetings and contribute to quality improvement activities.
• Perform other duties as required by management.

Skills

Administrative

Time management

Customer service

Communication

Cultural sensitivity

Education

Relevant qualification/experience in rostering within community services

Tools

Microsoft Office 365

Job description

Job Category: Aged & Disability Service (ADS)

As a dedicated Victorian community care organisation, the Australian Vietnamese Women’s Association (AVWA) provides vital support services across the state. We believe that exceptional care for the community starts from within, which is why we foster a supportive, inclusive, and family-like environment where everyone is valued.

We are incredibly proud to be named aSilver Finalist in the Government, Education and Not-For-Profit category of the 2026 Australian Financial Review BOSS Best Places to Work list. When you join AVWA, you are joining an award-winning team that prioritises employee well-being, celebrates diversity, and empowers you to bring your whole self to work.

Job Description

Rostering and Program Support

Manage Home Support rosters, including schedule changes, cancellations, leave and new client arrangements.

Provide customer service and liaise with clients, care workers and service providers.

Computer and Administration

Process care worker timesheets, maintain accurate client records and prepare service reports.

Provide administrative support for community care services and client discharges.

Team Setting

Collaborate with the Home Support Team on rostering, staffing and service issues.

Maintain office systems, participate in team meetings and contribute to quality improvement activities.

Other

Perform other duties as required by management.

Desired Skills and Experience

Relevant qualification and/or experience in customer service rostering within community services or local government.

Knowledge of aged care, prevention and control, and promoting client independence.

Experience delivering quality customer service and resolving challenging situations with clients from diverse backgrounds.

Experience in community care rostering and client support.

Familiarity with relevant rostering systems and administrative processes.

Skills and Competencies

Strong administrative, organisational and time management skills, with high attention to detail.

Excellent customer service and communication skills across phone, email and in-person interactions.

Ability to adapt communication styles to diverse audiences and provide culturally sensitive support.

Strong teamwork, relationship-building and problem-solving skills.

Professional, accountable and proactive, with a focus on continuous improvement.

Proficient in Microsoft Office 365, including Outlook, Word, Excel, Teams and SharePoint.