Rostering Coordinators - After Hours

MSS Security; City of Parramatta; On-site; AUD 60,000 - 80,000; Full time

Job summary

MSS Security, based in Parramatta, is seeking a Rostering Coordinator to support client rosters, welfare calls, and customer service. This is an after-hours role with shifts 6pm–6am across weekdays and weekends.

You will work in a team to deliver exceptional service and cope under pressure while using Microsoft applications. Rostering/call centre background and night shift experience are desirable; National Police Check is required.

Qualifications

• Experience in rostering, administration, or contact centre.
• Excellent communication and interpersonal skills.
• Professional phone manner.
• Willing to undergo a National Police Check.
• Willing to work from Parramatta office.
• Australian citizenship required due to government clients.

Responsibilities

• Deliver exceptional customer service.
• Work as part of a team.
• Proven ability to cope under pressure.
• Think on your feet.
• Good knowledge and use of Microsoft applications.

Skills

Customer service

Microsoft Office

Administration

Call centre

Roster planning

Night shift

Job description

About the Company

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

• Competitive salary | Parramatta based | 5 min from public transport hub
• Work in a supportive team to meet crucial business goals
• Join one of Australia's largest security companies and an Employer of Choice

About the Role

MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. Please note that this is an After hours opportunity with shifts starting 6pm to 6am, with work across weekdays and weekends.

What does the role involve?

• Deliver exceptional customer service
• Work as part of a team
• Proven ability to cope under pressure
• Think on your feet
• Good knowledge and use of Microsoft applications
• Desirable - Background in administration/Call Centre/Rostering or similar, and night shift experience.

About you

You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.

You would have

• Demonstrated experience in rostering, administration, or contact centre
• Highly developed communication and interpersonal skills
• Professional phone manner
• Willing to undergo a National Police Check
• Willing to work from our Parramatta office.
• Australian citizenship required as some of our clients are government clients

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.