Rostering Coordinators - After Hours

MSS Security Pty Ltd; City of Parramatta; On-site; AUD 65,000 - 90,000; Full time

Job summary

MSS Security is seeking a Rostering Coordinator to support a portfolio of clients with rosters, welfare calls, and high‑quality service. This after-hours role runs 6pm–6am and covers weekdays and weekends from our Parramatta office.

You will work in a supportive team, using Microsoft Office to manage schedules and communications, and you will need strong communication skills and the ability to stay calm under pressure. Australian citizenship is required.

Qualifications

• Experience rostering, administration, or contact centre environments.
• Willing to undergo a National Police Check.
• Australian citizenship is required due to government clients.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver exceptional customer service.
• Support a portfolio of clients to fulfill rosters.
• Conduct welfare calls and manage client communications.
• Operate with night‑shift hours (6pm–6am) across weekdays and weekends.
• Utilize Microsoft Office applications to manage schedules.

Skills

Roster administration

Customer service

Communication

Night shift

Attention to detail

Tools

Microsoft Office

Job description

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Competitive salary | Parramatta based | 5 min from public transport hub

Work in a supportive team to meet crucial business goals

Join one of Australia's largest security companies and an Employer of Choice

About the Role

MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders. Please note that this is an After hours opportunity with shifts starting 6pm to 6am, with work across weekdays and weekends.

What does the role involve?

• Deliver exceptional customer service
• Work as part of a team
• Proven ability to cope under pressure
• Think on your feet
• Good knowledge and use of Microsoft applications
• Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.

About you

• You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.
• You would have Demonstrated experience in rostering, administration, or contact centre
• Highly developed communication and interpersonal skills
• Professional phone manner
• Willing to undergo a National Police Check
• Willing to work from our Parramatta office.
• Australian citizenship required as some of our clients are government clients.

Equal Opportunity

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity. We are proud to:

• be certified by the Workplace Gender Equality Agency
• be a partner and supporter of Veterans employment
• honoured to have an endorsed INNOVATE Reconciliation Action Plan.

About MSS Security

As one of Australia’s leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.