Night-Shift Rostering Coordinator (Parramatta)

MSS Security Pty Ltd; City of Parramatta; On-site; AUD 65,000 - 90,000; Full time

Job summary

MSS Security is seeking a Rostering Coordinator to support a portfolio of clients with rosters, welfare calls, and high‑quality service. This after-hours role runs 6pm–6am and covers weekdays and weekends from our Parramatta office.

You will work in a supportive team, using Microsoft Office to manage schedules and communications, and you will need strong communication skills and the ability to stay calm under pressure. Australian citizenship is required.

Qualifications

• Experience rostering, administration, or contact centre environments.
• Willing to undergo a National Police Check.
• Australian citizenship is required due to government clients.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver exceptional customer service.
• Support a portfolio of clients to fulfill rosters.
• Conduct welfare calls and manage client communications.
• Operate with night‑shift hours (6pm–6am) across weekdays and weekends.
• Utilize Microsoft Office applications to manage schedules.

Skills

Roster administration

Customer service

Communication

Night shift

Attention to detail

Tools

Microsoft Office

Job description

MSS Security is seeking a Rostering Coordinator to support a portfolio of clients with rosters, welfare calls, and high‑quality service. This after-hours role runs 6pm–6am and covers weekdays and weekends from our Parramatta office.

You will work in a supportive team, using Microsoft Office to manage schedules and communications, and you will need strong communication skills and the ability to stay calm under pressure. Australian citizenship is required.