Rostering Coordinator

MSS Security Pty Ltd; South Australia; On-site; AUD 42,000 - 64,000; Part time

Job summary

MSS Security Pty Ltd is seeking a dedicated Rostering Coordinator to manage scheduling and staffing resources, ensuring high-quality service delivery for clients in SA, AU. The role is a permanent part-time relieving position covering sick leave and annual leave, requiring strong rostering, communication, and payroll awareness.

The successful candidate will liaise with clients and staff, maintain rosters in the system, monitor service levels, address issues promptly, and support payroll

Qualifications

• Experience interpreting awards and pay rates.
• High computer literacy; familiarity with rostering software.
• Strong written and verbal communication and interpersonal skills.
• Ability to work both in a team and autonomously under pressure.
• Full unlimited Australian working rights.
• Willingness to cover 24/6 relieving shifts and undergo National Police check.

Responsibilities

• Rostering and scheduling management to ensure effective coverage, adherence to fatigue guidelines, and client-specific requirements; maintain live rostering in system and update as necessary.
• Liaise with clients and employees; act as primary point of contact for rostering issues and service bookings; manage employee queries and welfare.
• Monitor service levels and address non-conformances; prepare reports on overtime, training, and KPIs.
• Oversee payroll-related tasks, reviewing payroll exception reports and processing pay adjustments.

Skills

Rostering & scheduling

Awards interpretation

Computer literacy

Communication skills

Teamwork & autonomy

Organisational skills

National Police check willingness

Tools

Rostering software

Payroll systems

Job description

Rostering Coordinator MSS Security Pty Ltd•SA, AU

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

About the role:

The purpose of the Service Delivery Coordinator is to coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, in a manner which results in the highest possible quality of service to customers, the most cost effective and efficient way, and maximises our profitability. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders. This role is a Permanent Part-time Relieving role to cover sick leave and annual leave.

Duties include but are not limited to:

• Rostering and Scheduling Management: Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements. Maintain live rostering in system and update as necessary.
• Client / Employee Liaison and Communication: Act as the primary point of contact for clients regarding rostering issues and service bookings. Communicate efficiently with employees regarding their rosters, handle all employee queries as well as monitoring employee welfare.
• Service and Quality Assurance: Monitor and ensure service levels are met, addressing and resolving any issues or non-conformances that may affect service quality. Prepare and maintain accurate reports on overtime, training, and other KPIs.
• Payroll and Financial Management: Ensure accurate payroll processing by reviewing payroll exception reports, raising pay adjustments, and maintaining payroll form

Skills & experience

• General understanding of Rostering and allocations with focus on Health, Safety and Environment and Quality
• Demonstrated experience in interpreting Awards and pay rates
• High computer literacy (prior experience in Rostering software will be regarded)
• Highly developed written and verbal communication and interpersonal skills
• Ability to work as a member of team as well as autonomously
• Apply organisational skills to work under pressure in a busy environment
• Full unlimited Australian working rights
• Willingness to be available 24/6 to cover annual or sick leave on a relieving basis
• Willing to undergo a National Police check

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.