After Hours Support Officer

After Hours On Call Australia Pty; City of Brisbane; Sur place; AUD 52 000 - 60 000; Temps partiel

Résumé du poste

After Hours On Call Australia is seeking a Rostering Support Officer to ensure timely, person-centred supports for partner organisations. Working the early-morning shift, you will respond to inbound calls, manage roster changes, and cover unplanned absences to keep services running smoothly.

You should be organized, calm under pressure, and able to communicate clearly with employees, clients and stakeholders.

Qualifications

• Experience with rostering or workforce coordination.
• Knowledge of NDIS requirements relating to supports and participant safety is desirable.
• Experience in disability services or community services is preferred.

Responsabilités

• Maintain and update employee rosters and communicate changes to clients and staff.
• Update rostering systems for approved changes, leave, availability and shift allocations.
• Monitor staffing levels and identify roster gaps or shortages.
• Allocate shifts to appropriately skilled and available employees.
• Source replacement staff for planned and unplanned absences.
• Respond to roster enquiries from employees, clients and stakeholders.
• Ensure on-call logs are accurate and up-to-date.
• Prepare and send morning call-log reports.

Connaissances

Interpersonal communication

Roster coordination

Decision making under pressure

Problem solving

Outils

Rostering software

Description du poste

As a Rostering Support Officer with After Hours On Call Australia, your focus will be ensuring the timely delivery of sustainable, person-centred supports to our partner organisations.

Working during the critical early-morning period, you will respond to inbound calls, manage roster changes, assist with unplanned absences and workforce gaps, and ensure clients and stakeholders are kept informed.

This role requires someone who can remain calm under pressure, think practically, make confident decisions and find solutions when circumstances change at short notice.

Key responsibilities

Maintain and update employee rosters, ensuring changes are communicated effectively to clients, employees and relevant stakeholders.

Update rostering systems to reflect approved changes, short-notice leave, employee availability and shift allocations.

Monitor staffing levels and identify roster gaps or potential workforce shortages.

Allocate shifts to appropriately skilled, qualified and available employees.

Source replacement staff for planned and unplanned absences.

Liaise with employees regarding shift availability, roster changes and shift confirmations.

Respond promptly and professionally to roster-related enquiries from employees, clients and stakeholders.

Maintain accurate and up-to-date on-call logs, including actions taken and outcomes.

Prepare and maintain and send morning call-log reports as required.

Ensure rostering decisions are consistent with the SCHADS awards, enterprise agreements, legislation and organisational policies.

Work collaboratively and creatively to resolve staffing issues while maintaining continuity and quality of support.

About you

We are looking for someone who is organised, confident and solutions-focused, with the ability to manage competing priorities in a fast-moving environment.

You will ideally have:

Previous experience in rostering, workforce coordination, disability services, community services or a similar role.

Knowledge of NDIS requirements relating to the delivery of supports, participant safety and risk.

A strong understanding of the SCHADS Award and the ability to interpret relevant award provisions.

Strong rostering and workforce coordination skills, including the ability to think outside the box when resolving staffing gaps.

Well-developed interpersonal and communication skills.

Confidence communicating with employees, clients and organisational stakeholders.

Strong attention to detail and accurate record-keeping skills.

Confidence using rostering systems and other workplace technology.

The ability to remain calm and make sound decisions under pressure.

A proactive approach to problem-solving and the confidence to implement practical solutions.

A commitment to positive outcomes for clients, employees and partner organisations.

Required checks

The successful applicant will be required to hold, or be eligible to obtain, relevant screening and compliance checks, including:

NDIS Worker Screening Check

Working with Children Check

National Police Check

Any additional state-based checks required for the role

Hours: 5:00 am – 9:00 am, Monday to Friday. We need someone available across all 5 days.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• Do you have a current NDIS Worker Screening Check?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you have a current Working With Children (WWC) Check?
• How many years' experience do you have as a Rosterer?
• How many years experience in Disability Services do you have?
• How many years of experience do you have in the Aged Care Industry?